Today, mounting market forces are putting significant, new pressure on firms to transform how they do business. Technology can play a critical role in this transformation, offering greater insight, enhanced efficiency and new capabilities.
That’s why, to remain competitive (and thrive) in this new environment, firms are increasingly leveraging software that supports rapid and more informed decision making, enhances productivity, and improves client service — all while ensuring compliance with negotiated client terms of business, professional rules, regulatory requirements and internal policies.
IT has a critical role to play in improving client service, employee productivity and firm performance — not just by providing the software tools users expect, but also by delivering the information they need to be effective, eliminating overhead, and advancing operational efficiency across the organization at all levels.
Generic “Workflow” Software Isn’t Really Working
Today's business IT environment is complicated. Firms often use "best of breed" software for tasks including financial, content and identity management. But these tools aren't necessarily designed to be the best at integrating with one another. Yet effectively executing processes like onboarding when laterals or staff join (or leave) the firm, configuring workspaces when new matters/engagements are created, and executing the administrative requests lawyers and professionals make of IT, HR, finance and assistants, all depend on integrating people, process and information across a broad set of software systems.
In response, firms frequently turn to BPM or workflow tools, which offer the alluring promise of custom processes that can be easily configured to meet immediate and future requirements. But, in practice, workflow tools fall short:
- They focus on the "people" side of the equation (e.g. forms and notifications) but fail to automate process execution directly.
- They provide end users with an unpolished and frustrating experience
- They rely on manual user intervention from staff to carry out important tasks.
- They prove extremely difficult to implement, maintain and modify over time (even for seemingly simple updates like changing forms).
- They force organizations to custom develop complicated, self-managed scripts for data communication into the system, and to downstream applications
Put simply, firms need to provide users with an “application quality” experience. Traditional tools are ill-suited to deliver — lacking basic essentials like a database to manage state, real-time data integration to connect with other systems, and a UI suited for demanding users (including attractive forms, automated data entry, mobile access and simple collaboration).
The Intapp Flow Advantage – Workflow in Minutes (Not Months)
Meeting the technology needs of modern firms requires a modern approach. One that enables firms to deliver full-featured business process applications to lawyers, professionals and staff.
While a solution must include workflow capabilities, allowing firms to create and execute processes, a workflow toolkit alone is not the answer — a truly modern approach must also deliver a modern experience for end users, analysts and IT. This must include accessibility, visibility and change management capabilities critical to avoiding the shortcomings of traditional BPM software. Intapp Flow delivers all of this.
Learn more about Intapp Flow's features, understand why firms are choosing to partner with Intapp to keep them agile and competitive, and then contact Intapp to explore your specific priorities and objectives.