Ward and Smith, P.A. is focused on differentiation through client service, and recognized that by automating critical processes and tightening integration, it could improve client satisfaction and responsiveness.
When superior client service is a key differentiator for your practice, process automation and tight integrations between your key systems is critical to delivering on that promise. Ward Smith, P.A., a general practice of 90 attorneys across five offices in North Carolina, partnered with Intapp to integrate their HR, communications and billing systems in an effort to save time, increase staff efficiency and limit the opportunity for errors through manual data re-entry. Intapp Integrate also enabled the firm’s Litigation Support team to drastically reduce the time required to review and manage files, reducing a once-days-long process to 20 minutes.