Senior Business Leaders and Professionals
Fostering cross-practice and cross-functional collaboration to drive the strategic agenda
Successfully overseeing daily activities of partners, professionals and business operations to deliver strategic goals and drive profitable firm growth requires a skillful, coordinated, and collective effort across your firm. We partner with senior firm leaders like you to tackle the dynamic challenge of managing multiple internal and external stakeholders – each with their own agenda – to drive continued success for your firm and clients.
The Challenges You Face
Strategy execution is being impeded by the absence of a formal operating plan to hold individuals accountable and drive effective coordination of teams and programs across the business
Existing business models and supporting technologies do not permit access to the data-driven insights required to deliver key cross-functional business demands including:
o Slow recognition of changing client needs hindering your ability to execute your lateral hire strategy in the biggest areas of opportunity
o Poor visibility of experience, skills and expertise across the fee earning community leading to challenges with talent retention and a mismatch of legal and business acumen to your firm strategy
o Fragmented client data driving fragmented account planning, limited strategic engagement, and the pursuit of tactical opportunities, resulting in lost revenue opportunities
Clients are continuing to globalize and are imposing more sophisticated technological, regulatory, economic, and environmental demands that require a truly Connected Firm to solve – one whose professionals are not only experts in their particular domain, but also collaborate with others throughout the firm, and often around the world, to solve multifaceted problems
Business Services functions are typically not joined up in their role of enabling the broader business strategy, whilst partners, lawyers and fee earners have a different set of priorities altogether
How Intapp Strategic Consulting Can Help You
Operating Plan Design
Map out a clear pathway to operationalizing the business strategy
Successful strategy execution is dependent on a cohesive and coordinated effort from cross-functional teams. We partner with senior leaders to build a pragmatic operating plan that focuses on the right priorities across industries, practice groups and geographies, with individual accountabilities identified to drive execution.
Strategic Business Intelligence and Analytics
Uncover the insights required to enable management to drive and execute the strategic plan more effectively
Arming your Management Committee with enriched, real-time business intelligence will facilitate a razor-sharp focus on the areas to enable it to execute and track against the strategic plan. We will collaboratively design management dashboards which combine your proprietary firm data with external market intelligence to facilitate strategic decision-making.
Client Matter Lifecycle Review
Your clients aren’t concerned with the complexity arising from your internal functions, so how can you make the experience seamless?
The Client Matter Lifecycle helps firms optimize execution and enhance client experience across the Client Matter Lifecycle areas (client development, business acceptance and client delivery) facilitated by your firm’s internal functions and underlying capabilities. We conduct cross-team assessments across processes, policies, technology, and data that helps identify gaps and challenges against best practice to unlock hidden value and drive enhanced effectiveness.
Business Services Operating Model Assessment
The success of partners, lawyers and fee earners is dependent on a high-performing and well-coordinated Business Services support network
Business Services has a bigger role to play in strategy execution by transforming the way partners, lawyers and fee earners engage and interact with clients. We assess the current operating model – including processes, organisation structures, people, skills, data and governance – of your Business Services functions to determine how they can better support the firm.
Brainstorming Innovative Technology and Data-Driven Business Scenarios
Unlock the potential of your technology and data to bring the full power of your firm to every client interaction
Enabling your partners, lawyers, and fee earners to better collaborate, to drive client success and firm growth requires the right blend of technology and data. We work with our clients to design key cross-functional use cases that enable them to better orchestrate client matter lifecycle activities, through data-driven and actionable insights.
Partner and Client Experience Enhancement
A differentiated experience for partners, leaders and clients requires you to make things just work
Competing more effectively and driving improved client outcomes requires a deep understanding of the day-to-day activities and interactions across your business. Our team specializes in engaging with your people and clients to build a roadmap of improvement opportunities across the various facets of their day-to-day experiences.
Meet the team
Sanjeev GandhiVice President and Head, Strategic Consulting
Vice President and Head, Strategic Consulting
Sanjeev Gandhi leads the Intapp Strategic Consulting team, working closely with law firm leaders on technology, change management, and data strategies to improve profitability and drive client success throughout the client engagement lifecycle. He brings more than 20 years of experience to Intapp, including 17 years at PwC. Gandhi was a senior member of PwC’s consulting practice for 7 years, where he focused on the legal sector.
Kian PoonDirector, Strategic Consulting
Director, Strategic Consulting
Kian Poon has deep experience in operations transformation, leading a number of transformation programs focused on delivering enhanced client-centric services.
Poon works closely with chief officers and their teams to transform their business operating models to meet changing client and market demands. In particular, he has worked with some of the world’s largest professional services firms to develop their approaches to clients and market development, front office services modernization, and business-enabling support services.
Jack HackneySenior Consultant, Strategic Consulting
Senior Consultant, Strategic Consulting
Jack has extensive experience in supporting a variety of professional services firms with technology-enabled transformation programs, working closely with senior leaders and their teams to address key business challenges including ensuring profitability, deploying the right technology platform for improved client service, and empowering fee earners to focus on high value activities. Prior to joining Intapp, Jack worked in PwC’s professional advisory practice where he specialized in operational transformation, supporting clients with change initiatives designed to deliver real improvements and efficiencies with the delivery of back-office services.