• Customer success

    Personal engagement for
    sustained success

Our comprehensive approach to customer success blends deep personal engagement with a robust data-driven engine that helps monitor the health of our solutions across a wide range of key variables. Our purpose is to ensure that you achieve your business objectives and have an exceptional customer experience.

Lifecycle Engagement with customer success

Your customer success manager will be your key contact throughout your journey—from onboarding to adoption to achievement of your business objectives.

Advocacy

Consider your customer success manager the primary point of contact on any escalation that arises in the context of our business relationship—no matter the topic.

Expert advice

Our Technical Customer Success Managers are available to meet with your stakeholders on topics around adoption, change management, and best practices—all to help you get the most out of our solutions. They work directly with key members of your team as trusted advisors.

Health checks

These are a vital component of ensuring your success with our solutions and are conducted by our TCSMs as part of the annual cycle of account management.

Ensuring success

Your customer success manager is responsible for understanding your experience with our solutions via surveys and direct interaction. This feedback is critical to help us deliver the solutions and services needed to assure your business success.

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