Customer Data Retention Policy

Effective: May 21, 2020 — Present

For Intapp cloud solutions, Intapp will generally retain all Customer Data (electronic data and information Customer uploads, stores or processes with the Intapp cloud solutions) not explicitly deleted or requested to be deleted by the customer for the life of the subscription plus for a limited time after the end of the subscription as described in the applicable customer contract.

Exceptions to the general retention policy are in place for the following products and data sets:


Product Data Set Retention Period
Intapp IDM Log Data 1 year
Intapp Time Captured Activities 45 days
Intapp Time Time Entries 3 years
Repstor, Intapp Documents, Intapp Workspaces Customer Data Only stored during processing
Intapp Billstream Customer Data Only stored during processing



Please note that Customer Data removed at the end of the retention period might be available in data backups for a limited time after it has been removed from the live instance.