Business Insider (November 25, 2020) – Baker McKenzie is looking toward the skies with cloud-based technology. The powerhouse law firm, which also teamed up with an AI platform this year to enhance its decision-making capabilities this year, announced in March 2019 its launch of Baker Client Intelligence, a client relationship management system it developed in collaboration with Intapp, a firm management platform for professional and financial services.
Dan Surowiec, global chief information officer of Baker McKenzie, said that the cloud-based system has enabled the firm to boost client relationships and work. It collects basic data on client relationships — such as client contacts, meetings, and the various cases done for each client — and stores them in Intapp’s cloud system. By consolidating client information in one, easily accessible location, rather than having it spread across individual attorneys’ computers across various offices, the firm can more efficiently ensure it’s managing client relations, and assigning the best attorneys at the firm to a particular matter with a particular client.