SANDBOX POLICY

Intapp provides one sandbox in addition to the production instance, by default. The table below describes the policy related to our sandboxes, as compared to our production cloud instances.

 

  Sandbox Production
Scale Can be tested by a portion of the customer user population Can be used by all customers’ users
Performance and availability testing Performance or availability testing in the Sandbox is only permitted with Intapp’s prior written consent Performance testing in production is not permitted.
Location The Sandbox is hosted in the same region as the Customer’s production instance unless stated differently in the contract. This policy does not apply to Time Cloud where all sandboxes are hosted in the UK, in the UKFast data center NA
Software version Same version as production for Admin Portal and Experience
One version ahead for Intake-Conflicts-Terms-Flow and Time
NA
High Availability NA Deployment in multi-availability zones
Disaster Recovery NA Support data back up in a separate region
SLA In the event that Customer subscribes to Premium Support, any additional service level commitments applicable to the Cloud Services does not apply to the Sandbox Financially backed SLA with Premium Support
Storage 30 GB per sandbox No storage limit. Storage limit may apply in the future
Security Intapp security model applies Intapp security model applies
Support Not included in standard support. Optional package available for a fee Included in the standard support
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