Support Options

Intapp offers three levels of support to meet the individual needs of each firm. All customers are entitled to reactive support during local business hours, and firms may elect to purchase a premium support package that offers 24/5 or 24/7 coverage, proactive problem prevention, regular account review meetings, a dedicated senior engineer, priority case/escalations management, best practices sharing and a yearly on-site visit.

Intapp also provides extensive services through the Intapp Customer Community portal, which features a knowledge base, case management, feature requests, and forums. The customer portal is accessible 24/7 for customers at all support levels.

Access the Customer Portal >

(If you do not have a login, please, request an account by emailing our support team at support@intapp.com).

 

Standard (Silver) Support

 
  • Coverage during standard local business hours
  • Reactive support                         

 

Premium (Gold) Support

 
  • 24/5 coverage
  • Proactive problem prevention
  • Quarterly account review
  • Dedicated senior engineer
  • Priority case/escalations management
  • Best practices sharing

 

Premium (Platinum) Support

 
  • 24/7 coverage
  • Proactive problem prevention
  • Monthly account review
  • Dedicated senior engineer
  • Priority case/escalations management
  • Best practices sharing
  • One planned on-site day per year