Who We Are
The global Intapp Strategic Consulting team focuses on delivering digital and operational transformation, providing deep functional expertise to the professional and financial services industry. We help firms operationalize their business strategy and enable the following outcomes:
- Developing enhanced operating plans
- Transforming business operations
- Enhancing effectiveness and efficiency of partners and professionals
- Improving client experience capabilities
- Driving revenue growth
- Growing profitability
- Managing core business risks
How Intapp Strategic Consulting Can Help Your Firm
Our offerings are tailored to solve your unique business problems.
We help you achieve your firmwide goals by designing effective business-services function and technology strategies.
We drive your strategic outcomes by working with you to assess and design your operating model, including optimizing your processes, policies, and workflows. For example, for law firms, we evaluate the end-to-end client-matter lifecycle and perform functional reviews of risk, finance, marketing, business development and other functions to optimize execution.
Technology and digital strategy
We support your operational transformation and help optimize your IT investment by reviewing your systems to ensure you have fit-for-purpose tools. We also support your goals by conducting market reviews and RFPs to help select technology and develop a multiyear roadmap and architecture.
We enable you to make informed commercial decisions by better structuring and leveraging data.
We help you strengthen the foundation of client relationships — effective conflicts resolution, compliant regulatory due diligence, suitability of new work, and information governance — by addressing evolving rules and codes, and adjusting to changes in your geographies and practice areas, and revising strategies to balance risk with opportunity.
We accelerate user adoption of innovative and technology-enabled ways of working, and ensure return on investment.
We bolster complex business transformations by gaining a deep understanding of your strategic priorities, developing realistic business cases, and managing your programs to ensure they meet target timelines and budgets.
We ensure business preparedness and continuity of core operations by supporting you with Day 1 and Day 100 integration planning.
Articles and Briefs
Intapp Strategic Consulting has identified five key elements that underpin the digital transformation required of law firms.
For our law firm leaders tasked with margin protection, view our latest guidance on defining sustainable, win-win strategies based on client collaboration principles across the client matter lifecycle.
Based on statistical analysis by Intapp Strategic Consulting, COVID-19 is projected to shrink legal sector revenues in advanced economies by up to 11.1% in 2020. Read our latest market brief to learn about our legal sector outlook and how law firms can use data driven methods to navigate the current business environment.
Intapp Strategic Consulting explores three aspects of COVID-19 affecting law firms: Demand shifts across industries and practice areas, the risk exposure of a client base derived of smaller businesses, and the economic impacts beyond B2C industries.
Intapp Strategic Consulting shares its perspective on how law firms can assess their business fundamentals and prepare for the new normal in response to COVID-19.
Professional Services firms must transform operating models to remain competitive. Intapp Strategic Consulting discusses how firms can drive transformation success with strategic funding solutions.
Intapp Strategic Consulting explores how law firms can achieve modernization success through a robust change strategy that can ensure adoption of new ways of working and achieve target ROIs.
Intapp Strategic Consulting shares its perspective on how data-driven, transformational firms grow profits and improve client satisfaction.
We are sector-specialist advisors, strategists, and thought leaders.
Intapp Strategic Consulting has worked with executive management and C-suite leaders at some of the world’s most prominent legal and professional services firms across EMEA and North America. Our team includes legal and Big Four-trained consulting professionals who have delivered successful transformations for clients, helping them operationalize their business strategies. We believe in collaboratively generating success. The true value of our advice comes from the integrity of our people and the impact of their ideas.
Sanjeev GandhiVice President & Head, Strategic Consulting
Vice President & Head, Strategic Consulting
Sanjeev Gandhi leads Intapp Consulting, working closely with law firm leaders on technology, change management, and data strategies to improve profitability and drive client success throughout the client-matter lifecycle. He brings over 20 years of experience to Intapp, including 17 years at PwC. Sanjeev was a senior member of PwC’s consulting practice for seven years, where he focused specifically on the legal sector.
Meg BlockVice President, Risk Consulting and Center of Expertise
Vice President, Risk Consulting and Center of Expertise
Meg is a recognized thought leader, bringing more than 25 years of management consulting experience to professional service firms. She joined Intapp in 2014 and began its risk management consulting practice, which focuses on risk-oriented process reviews and design of enterprise-wide risk management programs. Before joining Intapp, Meg was a shareholder at Baker Robbins & Company and a senior manager in the Price Waterhouse Law Firm Services Group.
Kian PoonDirector, Strategic Consulting
Director, Strategic Consulting
Kian has deep experience in operations transformation, leading a number of transformation programs focused on delivering enhanced client-centric services.
He works closely with chief officers and their teams to transform their business operating models to meet changing client and market demands. In particular, Kian has worked with some of the world’s largest professional services firms to develop their approaches to clients and market development, front office services modernization and business-enabling support services.
Madaser YousafDirector, Strategic Consulting
Director, Strategic Consulting
Madaser Yousaf is a management consultant with more than 16 years’ experience assisting executive and C-suite leaders to operationalize and execute their business strategies through the successful delivery of technology-enabled, operations-focused business change programs. He has worked with leaders at some of the worlds’ largest and most prestigious law firms and financial services clients, helping them drive value from technology investments to improve the operational landscape and delivery of end-to-end client matter and deal lifecycles.
Madaser leads client delivery team in developing innovative technology as well as digital and data strategies, and setting up and managing large-scale operational transformation programs within the Intapp Strategic Consulting Practice. He joined Intapp from PwC, where he spent 10 years leading transformational change programs across a number of public sector, financial, and professional services clients.
Ryan McCrossonDirector, Strategic Consulting
Director, Strategic Consulting
Ryan focuses on the on the development, refinement, and collective understanding of broader partnership strategy including designing and executing the transformational components required to achieve these strategic goals. Prior to joining Intapp, Ryan was a practicing attorney in the federal trials and appeals practice. Thereafter, Ryan joined KPMG’s strategy and transformation group developing the strategies and driving end-to-end transformations for large government initiatives and scaled global partnerships.
Makaylia Roberts BinkleyDirector, Risk Consulting and Center of Expertise
Makaylia Roberts Binkley
Director, Risk Consulting and Center of Expertise
Makaylia Roberts Binkley has over a decade of experience inside professional services firms, focused particularly on client acceptance and collaboratively managing matter lifecycle. Prior to joining Intapp in 2016, she was the Director of Risk Management at an AM LAW 100 firm where she led risk teams and strategy. Makaylia was a practicing attorney before specializing in law firm risk and operations.
Jack HackneySenior Consultant
Jack has extensive experience in supporting a variety of professional services firms with technology-enabled transformation programs, working closely with senior leaders and their teams to address key business challenges including ensuring profitability, deploying the right technology platform for improved client service, and empowering fee earners to focus on high value activities. Prior to joining Intapp, Jack worked in PwC’s professional advisory practice where he specialized in operational transformation, supporting clients with change initiatives designed to deliver real improvements and efficiencies with the delivery of back-office services.
Jessica AtkinsonSenior Consultant
Jessica leads the change management proposition within Intapp Strategic Consulting, working closely with professional services firms to accelerate cross-functional adoption of innovative, technology-enabled ways of working. Her additional experience spans operating model development, organizational design, and large-scale program governance. Prior to joining Intapp, she spent several years in PwC’s people and organization advisory practice, supporting clients across a number of industries with multifunctional business services transformation programs.
Ambika KapurSenior Consultant, Strategic Consulting
Senior Consultant, Strategic Consulting
Ambika is experienced in working with leading law firms across EMEA and USA to address their business challenges. Prior to joining Intapp, Ambika worked with PwC’s consulting practice advising firms on their business goals of profitability, operational effectiveness and efficiency, client service and minimizing risk.
Stephen MesianoSenior Consultant
Steve is part of the North American Intapp Strategic Consulting team. He brings more than 10 years of experience within the financial and professional services industries, where he’s partnered with senior leaders across operations and technology areas to deliver strategy development, operating model transformation, program management, and data analysis. Steve’s background is in industrial engineering.
Tom has experience in driving value for law firms with their client relationship management initiatives. Prior to joining Intapp, Tom worked in client relationship management for a global law firm, working with partners to drive value from the priority client program. Tom has also spent 3 years working in commercial relationships and strategic partnerships for a fintech startup.
Sonali VergheseAssociate Consultant
Sonali has experience advising clients with risk-related issues. Prior to joining Intapp, Sonali spent 2 years in governance, risk and compliance at KPMG India, where she worked on risk advisory projects across multiple industries including legal, healthcare, e-commerce, real estate, and IT.