We’ve structured our comprehensive, global support organization to rapidly meet the wide-ranging demands of professional and financial services firms like yours.
Solution and Domain Specialists
Support experts are assigned to specific Intapp products, so you’ll engage with specialists who understand your specific concerns. Our deep vertical industry expertise helps us clearly understand the impact on your stakeholders, end users, and clients, as well as the urgency of each case.
Our support engineers, specialists, and team members collaborate closely, combining diverse skills and experience to most effectively resolve your questions and issues.
Intapp support specialists around the globe serve clients in North America, Europe, the Middle East, and Asia-Pacific. A variety of tools and channels — including phone and email support, case management, self-service resources, and proactive monitoring — provides the support you need when you need it.
Premium Level Support
Intapp Premium Support clients enjoy 24-hour, 7-days-a-week access to support engineers, as well as business-hours white glove service from our dedicated Intapp Client Advocacy team. Client Advocacy specialists proactively introduce your users to our support process and resources, regularly review case activity, develop monthly action plans, and manage priority case escalations to ensure speedy progression and clear communication through resolution.
We’re Here to Help
Our large, global support team works hard to understand your issues as well as your firm’s objectives to rapidly bring you the right level of expertise. We’ll keep you in the loop with regular updates on the support portal.