We offer support programs to meet the wide-ranging demands of professional services firms. Our customers receive an essential level of reactive support during local business hours, and firms may elect to upgrade to 24/5 or 24/7 coverage featuring proactive problem prevention, oversight by a dedicated senior engineer, annual on-site visits, and more. We offer additional support services through the 24/7 Intapp Customer Community portal—open to all customers—which offers an extensive knowledge base, case management, feature requests, and forums.

Three levels of best-in-class support

Silver Support

• Coverage during local business hours
• Reactive support
• Included with each license

Gold Support

• 24/5 coverage
• Proactive problem prevention
• Quarterly account review
• Dedicated senior engineer
• Priority case/escalations management
• Best practices sharing

Platinum Support

• 24/7 coverage
• Proactive problem prevention
• Monthly account review
• Dedicated senior engineer
• Priority case/escalations management
• Best practices sharing
• One planned on-site day per year

Learn more and set up your support

Contact UsContact Us

Request information about Intapp solutions and services

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Request DemoRequest a demo

Request a demo

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.