Personal Information, sometimes also known as personally identifiable information or ‘PII’, is information that can be used on its own or with other information, directly or indirectly, to identify, contact, or locate a person, or to identify a person in context.
How we collect information
We collect information, including PII, when you interact with us in ways that include:
- Your use of the Services
- Your requests for information on Intapp products, thought leadership, downloadable content, services or support
- As a result of your communications with Intapp’s or our partners’ sales, service and support representatives
- When you or the company for which you work is a prospect or customer for any of Intapp’s products, services, support
- When you register for or attend an Intapp or industry event for which Intapp is a sponsor/co-sponsor
- When you submit an online employment application
Information that Intapp collects about you may also come from other sources, such as your employer, organizations which you are affiliated with, events you attend, or other users of our Services.
What information we collect
Payment information submitted via our website to purchase something from us or to subscribe to our Services, including information necessary for us to process the transaction, is collected by a third-party payment processor. No payment information is ever provided to us.
What we do with the information we collect
We do a variety of things with the information we collect, including PII:
We use the information to manage our relationship with you, to set up and manage your account, to communicate with you about Intapp news and Intapp products, services and support, to send you information about Intapp events, to provide you with information about and access to Intapp’s online courses and other education and training programs, and to respond to your inquiries, including providing information, support or advice, about promotions and current and new Intapp products and services. We also use the information to provide you with demonstrations of the capabilities and features of Intapp products and services. If you are an employment applicant we use your information to process your application. If you are an employee, we use your information to process all aspects of your employment relationship with Intapp.
We use the information to personalize content for you, to improve our content, to keep your contact details up to date, to understand you and your preferences so we can enhance your experience with the Services, and to provide you with access to restricted areas of the Services if you are authorized to have that access.
We may also use the information to measure the performance of our services, solutions, marketing programs and marketing campaigns. We may share information with our business partners and may also use the information in conjunction with corporate transactions, such as a merger, acquisition, or investment. Where we share information with such a third party, we require the third party by contract to store and protect information consistent with the commitments we make to you.
We may combine information we have collected with other Personal Information we get from third parties to help understand your needs and to provide you with better and more personalized service and information.
We may also anonymize and aggregate your information with the information of others so that you are no longer identifiable. We may use the anonymized and aggregated information to improve our content and Services, and may share that information with third parties.
We always limit our collection and retention of information from which you can be identified to what is reasonably necessary and proportionate to achieve the purposes for which the information was collected.
We do not sell information from which you can be identified, nor do we share it, which means to make it available to others for behavioral advertising purposes. However, we may transfer your personal data onward to certain third-parties who are vendors or service providers of Intapp.
Lawfulness of Processing of Personal Data
All data processed by Intapp is done according to one of the following lawful basis: consent, contract, legal obligation, vital interests, public task, or legitimate interest. The lawful basis relied upon by Intapp is determined by the specific personal data being processed and the reason for such processing.
What security measures we use to protect the information we collect
Intapp uses reasonable physical and technical measures to protect against loss, misuse or unauthorized disclosure of information we collect; security measures include passwords and encryption of data in transit and at rest, limiting access to the information to those with a need to know that information and who have executed an agreement under which they agree to maintain the confidentiality of that information.
Intapp stores information in a secure environment either managed by Intapp or a third party. Where we use a third party, we require the third party by contract to store and protect information consistent with the commitments we make to you.
Where we store information we collect
Information may be transferred, processed and stored outside of the country in which you reside; however, rights and protections afforded to you by virtue of the laws in your country of residence governing collection and processing of your data are not affected based on where information is stored.
We have in place the appropriate European Union-approved standard contractual clauses between Intapp entities and between Intapp and third parties we use to process or store your data if you reside within the European Economic Area.2
Third parties Intapp engages to store or process data we collect agree by contract to meet the same standards and commitments that we make to you. Additionally, Intapp may remain liable under applicable Data Privacy Framework principles in the event of an onward transfer, unless certain conditions are met.
Depending on where you live, you have a number of rights with respect to the information we collect. If you live in California, the European Union, the United Kingdom or Switzerland, you have these rights, some or all of which may also apply in other U.S. states or countries:
You have the right to request that we provide to you the information we have collected from which you can be identified (“Right of Access”). If we do provide you with information about you that we have collected, you have the right to receive it in a portable fashion, so that you can transmit it to another entity. You also have a right to have us correct any information we have collected from which you can be identified. You also have the right to request that Intapp delete the information we have about you. You also have the right to opt out of AI-based decision making about your information. Some of the information we collect about you may be what California law defines as sensitive personal information, which includes, among other things, for employment purposes, Social Security numbers and other government identification numbers, as well as information about race. You have the right to limit our use and disclosure of sensitive information to what is reasonably necessary to perform the services you are expecting from us, but we do not use or disclose your sensitive information except as reasonably necessary to perform such services. We will honor requests to exercise these rights as required by applicable law and, if necessary, once you have provided us with adequate proof of your identity.
To exercise any of the rights specified in the preceding paragraph, send an email to email@example.com.
- Opt-out of marketing Emails by clicking on “unsubscribe” at the bottom of an email you receive from Intapp and
- Opt-out of text messages by replying “STOP” or “END to a text message you receive from Intapp.
Even if you opt-out of marketing-related emails, we may still send you non-marketing emails that we feel are relevant to your current or previous interactions with Intapp where the receipt of the same would be of interest or benefit to you.
Under certain circumstances we are unable to honor an opt-out request. This occurs most commonly when you are seeking to opt-out of a Service for which there is an agreement between the business that employs you and Intapp that requires Intapp to make the service available to you.
EU-US Data Privacy Framework, The UK Extension, and the Swiss-US Data Privacy Framework
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Intapp commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Intapp at firstname.lastname@example.org.
Intapp has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.
The Federal Trade Commission has jurisdiction over Intapp’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).
We may provide links to third-party websites, including websites of our business partners. Your use of those third-party websites is subject to the privacy policies and terms of those websites.
Effect of our contract with the business that employs you
1 A list of Intapp’s affiliates is at https://www.intapp.com/integration-appliance-inc/
2The European Union, Norway, Iceland and Lichtenstein.