News Article

Law firms and their clients aren't seeing eye to eye on pricing and tech use, a new survey shows. Here's how they can bridge that gap.

Business Insider (February 8, 2021) – There’s a significant gap between how law firms and their corporate clients perceive key issues that can fundamentally impact business relations, finds a survey on legal pricing and project management, released Monday.

The gaps in perception involve key issues like effective use of data and technology, understanding client problems, and pricing and billing. Though both sides find value in working with their counterparts, these gaps can diminish some of that value, creating inefficiencies and friction in the working relationship.

For example, while 94% of attorneys at law firms said their firms make a strong effort to understand their clients’ problems, only 57% of in-house lawyers agreed.