Creating the Connected Firm: Why Experience Matters
A connected firm is a more engaged, more productive, and more profitable workforce — and, most importantly, clients value these firms highly. Clients ascribe value to connectedness because they understand that a firm’s ability to connect and collaborate is an important and valuable resource for them, too. As businesses become increasingly complex and multifaceted, their need for highly connected and multidisciplinary advisors becomes more critical.
Although smart individuals are important for firm success, the collective wisdom of connected teams results in dramatically improved client outcomes. And research shows that connected firms — those where experience and expertise can be shared and repurposed — are better able to attract more loyal and more profitable clients by breaking down internal silos to provide cross-practice, cross-border service.
Join Intapp and Fireman & Company on Thursday, March 25, at 10 GMT for a roundtable discussion on using collective experience to help transform your business into a connected firm.
Kieron ChampionManaging Director
Fireman & Company
Fireman & Company
Kieron Champion is managing director of Fireman & Company in Europe as well as the practice co-lead for Fireman & Company’s KM Advisory function and its Experience Management practice area. Champion has more than 25 years of experience leading and developing KM programs, including at Accenture (Global Knowledge Lead for Outsourcing), KPMG (Global CKO), and Cleary Gottlieb (Global CKO). He is currently supporting clients with work to transform their knowledge programs, transition to remote working and digital workspaces, and adopt knowledge and collaboration technologies.
Sadie BaronChief Marketing Officer
Chief Marketing Officer
Sadie Baron’s mission as Reed Smith’s Chief Marketing Officer is to tell the world the Reed Smith story as it’s a story she is very proud to be part of. With more than 20 years of experience in marketing, Baron has used her knowledge and skills to develop a vision for her function that is lightyears ahead of the competition. She empowers her team to make a difference together.
Driven and enthusiastic with high energy, Baron’s style is pragmatic, practical, and often described as “off the creative scale.” She balances her energetic style with the interpersonal skills needed to sit at the head table. Baron has a rare mixture of skill sets which cross functional teams can bank on. She feels proud and privileged to work every day with some of the brightest legal minds in a firm that values the power of marketing and business development.
Lucy DillonChief Knowledge Officer
Chief Knowledge Officer
Lucy Dillon is responsible for the delivery of the Reed Smith’s knowledge, innovation, and information strategy. Her role is to deliver access to the relevant information and knowledge required to deliver exceptional client service. Using technology and project management to deliver legal service efficiently is a key focus of the firm’s Practice Innovation team, which Dillon leads. The firm has invested in an innovation program to harness the ideas and creativity of the firm’s community. Dillon and her team also identify opportunities for the firm to collaborate with clients to help them deliver their own strategic goals.
Gareth ThomasPractice Group Leader, Marketing and Business Development
Practice Group Leader, Marketing and Business Development
Gareth Thomas, Practice Group Leader of the Intapp Marketing and Business Development Practice in EMEA has been working with law firms to deliver successful solutions in technology and innovation for over 20 years. In his role at Intapp, Gareth works closely with Marketing and Business Development leads within to align their growth requirements to Intapp OnePlace. Prior to working at Intapp, Gareth served as VP Sales in EMEA at OnePlace, Sales Director at iManage RAVN, and Sales Director at Tikit.