Postal Realty Trust improves data accessibility with Intapp Properties
Real assets
Intapp Properties
Postal Realty Trust is a publicly traded real estate investment trust focused on acquiring and managing properties leased to the U.S. Postal Service. Postal is the country’s largest owner-manager of properties leased to the USPS, with a portfolio of more than 1,400 assets spanning all 50 states.
From spreadsheets to a purpose-built system
Seeking to move away from cumbersome spreadsheets and disparate files, Postal Realty Trust‘s acquisitions team wanted a more efficient way to track historical data and automate their processes. The firm tried implementing various software platforms, but ultimately discovered that none offered the flexibility and customization options that Intapp Properties did.
“Because what we do is very focused, we have a very specific way of underwriting and conducting diligence for our deals,” explained David Loss, Executive Vice President and Head of Real Estate at Postal Realty Trust. “It was very important to us to have a platform that we could customize and a team that would work with us to meet our needs.”
Impressed with the platform’s potential to meet the firm’s specific use case, Postal decided to invest in Intapp Properties.
A trusted, collaborative partnership
From the beginning, the Intapp Properties team worked closely with Postal to understand the firm’s internal processes and create a customized solution. This collaborative approach ensured that Intapp Properties could be tailored to Postal’s needs, providing a unified ecosystem of data management.
Loss and his team have praised the accessibility and problem-solving skills of Intapp’s Customer Success team. The team’s ability to adapt quickly and stay agile has been instrumental in supporting Postal’s evolving needs.
For example, when Postal revealed it needed to integrate its unique underwriting template and produce term sheets through Microsoft Excel, Intapp developed a bespoke Excel function that lets teams manipulate hard-coded data points in two different places. This function has significantly improved the functionality of the enterprise software platform, and has made the acquisition process easier and more effective for the entire Postal team.
“We found the Intapp Properties team to be incredibly accessible, responsive, and always willing to jump into problems and find solutions for us.”
David Loss
Executive Vice President and Head of Real Estate, Postal Realty Trust
A powerful, centralized platform
Intapp Properties’ advanced features and capabilities have helped Postal manage both the infrastructure and application layers of the firm’s data architecture. Loss highlighted the particular usefulness of features like the Excel plugin and Document Generation, which have substantially reduced the workload for his team members.
“What excites us most about Intapp Properties is the potential to fully get away from standalone Excel spreadsheets in regard to our deals,” said Loss.
Additionally, one of Postal’s key objectives is to have Intapp Properties serve as the primary initiator of data, seamlessly integrating with its central database and other systems. By integrating Intapp Properties with the firm’s CRM, Postal can enable smooth data flow and enhance efficiency.
“Ultimately, our underwriting, diligence, and everything else will be structured data that lives within Intapp Properties and can flow through to other areas of our business,” said Loss.
Overall, Postal Realty Trust’s partnership with Intapp has elicited a visible improvement in the firm’s real estate operations — empowering it through automation, streamlined processes, and access to critical data. As Postal continues to grow and expand its portfolio, Intapp remains its trusted ally, ensuring efficiency and accuracy in their real estate endeavors.