Introduction
Integration Appliance, Inc., located at 3101 Park Blvd, Palo Alto, CA 94306 and our affiliated companies (including Intapp Ireland Limited and affiliates listed here: https://www.intapp.com/integration-appliance-inc/) (“Intapp”) is a responsible and ethical provider of artificial intelligence solutions and has created this transparency statement (“Statement”) to provide users of Intapp’s artificial intelligence solutions (“Intapp AI Products”) with clear and transparent information about how Intapp develops, maintains and operates Intapp AI Products to provide services to its customers.
Please note that this is not a legally binding document and does not form a contract between Intapp and the users of Intapp AI Products.
Intapp AI Products
This Statement applies to all Intapp AI Products; however, given the specific nature of certain Intapp AI Products, additional information about individual Intapp AI Products may be provided as part of the documentation provided by Intapp with such Intapp AI Product.
Intapp AI Products are software solutions for use by businesses for their internal business purposes. They may be standalone solutions or form part of wider software solutions provided by Intapp. Your use of Intapp AI Product is subject to the governing document(s), including any applicable orders (the “Governing Agreement”) between Intapp and the customer entity with which you are employed, affiliated or associated, or a user of.
Intapp AI Products are intended to support its customers’ users in their day-to-day tasks, for example: improving efficiency, providing recommendations, and automating routine actions.
Intapp AI Products are operated by the users without intervention by Intapp other than in relation to standard support. As such, Intapp does not deploy human oversight in relation to a user’s use of Intapp AI Products, and therefore it is Intapp’s customers’ and its users’ responsibility to implement human oversight in relation to the outputs of the Intapp AI Products.
How Intapp AI Products Work
Unless otherwise specified in the applicable documentation, Intapp AI Products operate by processing input data, applying rule-based logic, statistical models, and machine learning algorithms, and producing outputs and/or undertaking requested actions. Users remain responsible for final decisions and for verifying outputs.
Intapp’s AI Products are not intended to perform fully autonomous decision-making . The user and/ or customer is ultimately responsible for the action taken or decision made.
Data Usage
Subject always to the terms of its contracts with customers, Intapp uses data that Intapp, its affiliates, or its service providers collect regarding the administration, configuration, support, use, or performance of its products, including the Intapp AI products, to operate and improve the Intapp AI Products. Unless agreed otherwise with a customer, Intapp does not use customer data uploaded into Intapp AI Products to train the Intapp AI Products.
In respect of personal data, Intapp’s contracts with its customers govern Intapp’s processing of customer personal data as a data processor. Intapp’s privacy notice details how Intapp processes personal data as a data controller, which includes the rights of individuals in respect of such personal data.
Privacy and Security Measures
Intapp applies administrative, technical, and physical safeguards appropriate to a low‑risk AI system, including encryption in transit and at rest, access controls and role‑based permissions, data minimization and retention limits, audit logging and monitoring, and secure development and testing practices.
AI Use Transparency
Where applicable, users of Intapp’s AI Products are informed when they are interacting with an AI system, in accordance with EU AI Act transparency obligations.
Users are also made aware that outputs are generated by artificial intelligence.
Accuracy and Limitations
Intapp has designed the Intapp AI Products to be reliable; however, users should be aware of the following:
- Outputs may be inaccurate, incomplete, or context dependent.
- Performance and output quality depend on the quality and context of input data.
- No specific accuracy level is guaranteed unless explicitly stated.
- The output generated by Intapp AI Products are not a substitute for professional judgment or expertise.
- The output generated by Intapp AI Products are not guaranteed to be error-free, uninterrupted, consistent, up-to-date, accurate, complete, or free from bias.
Please note Intapp’s AI Disclaimer. In all cases, you must evaluate output for your use case.
Prohibited Uses and Acceptable Use Policy
Users must not use Intapp AI Products in a manner that exceeds its intended purpose and/ or would, as applicable, reclassify it under the EU AI Act, for unlawful, discriminatory, or harmful purposes, or for automated decision-making. You must also comply with Intapp’s Acceptable Use Policy located here: Acceptable use policy
User Responsibilities
Users must only use Intapp AI Products in accordance with their intended purpose and in accordance with applicable laws. All outputs should be verified before relying on them. Users should report any unexpected or incorrect behaviour.
The above User Responsibilities do not vary or limit the Client Security Responsibilities | Intapp, as applicable.
Contacting Intapp
Intapp welcomes feedback regarding the Intapp AI Products. Please contact Intapp using the contact details below in relation to any questions about the Intapp AI Products that are not answered in this Statement.
If users become aware of any errors with the Intapp AI Products they should contact Intapp’s support centre in accordance with the support arrangements in the contract with Intapp, or via Intapp’s Support Portal, located here: https://support.intapp.com/hc/
Please see Intapp’s privacy notice for contact details relating to Intapp’s processing of personal data as a data controller.
If you have a complaint regarding Intapp AI Products we would like the opportunity to resolve this and request that, in the first instance, you contact Intapp. However, please note that you may also contact your local data protection authority or regulator (as applicable given the nature of the complaint).
Intapp’s contact details are: Regardless of your location, any questions, comments, and requests regarding this Statement can be addressed to Intapp’s Legal Team at legalops@intapp.com.
Communication can also be addressed to Intapp’s Legal Team by post:
Integration Appliance, Inc. (“Intapp”)
300 S Tryon St. Suite 1200
Charlotte
NC 28202
Residents of the EEA can post to the following address:
Intapp Ireland Limited
Block A
George’s Plaza
George’s Quay
Dublin 2,
Ireland
Changes to this Statement
We may update this Statement from time to time to reflect changes to the Intapp AI Products and/or Intapp’s practices. Material changes to this Statement will be communicated via a notice on the Intapp AI Product, or via email, or as otherwise required or permitted.