• Legal
  • Intapp Billstream
  • Intapp Terms
  • Intapp Time

Unauthorized AI in law firms: the silent threat to client trust

How secure, stateless timekeeping tech restores control and compliance

Your associates are already using AI. The question isn’t whether artificial intelligence has arrived at your firm – it’s whether you control how it’s being used.

Here’s the uncomfortable truth: half of professionals say they’ve use unauthorized AI tools at their firm. Every time someone pastes client matter details into ChatGPT to draft a time entry or uses a consumer app to transcribe billable conversations, your firm’s confidential data flows into systems you don’t control.

For law firms entrusted with clients’ most sensitive information — merger negotiations, litigation strategy, intellectual property — this isn’t just an IT concern. It’s an existential threat to the foundation of your client relationships: trust.

When innovation creates vulnerability

The AI timekeeping tools flooding the market promise impressive benefits: lightning-fast drafting, instant insights, effortless documentation. But scratch beneath the surface, and three critical risks emerge:

Data becomes a liability. Many AI systems retain input data or use it for training. That confidential client communication you fed into a consumer tool? It may now exist on servers you can’t access, subject to terms you never negotiated, in jurisdictions you didn’t choose.

Compliance becomes guesswork. Generic AI lacks understanding of complex billing rules: LEDES formats, matter-specific guidelines, jurisdictional requirements. The result? Increased write-offs, rejected invoices, and revenue leakage that compounds with every billing cycle.

Efficiency becomes illusion. If your AI can’t integrate with your practice management system, validate entries against client requirements, or scale across your enterprise, you end up with disconnected tools that create more work than they eliminate.

Four non-negotiables for AI in legal technology

The right AI solution for your firm must deliver on all four fronts:

  • Stateless security: Client data is processed, never stored or used for model training.
  • Proactive risk management: Continuously tested and safeguarded to ensure compliant, ethical performance across all use cases.
  • Enterprise connectivity: Operates within your firm’s own secure Azure environment, integrating seamlessly with practice management and billing systems.
  • Transparent governance: Supported by industry-standard security and privacy certifications, with ongoing monitoring and user control.

Built for the business of law

Intapp Time and Billstream weren’t designed for generic productivity. They were purpose-built for the unique demands of legal practice.

Trusted by 78 of the Global 100, this isn’t consumer AI retrofitted for legal work. It’s a comprehensive solution that understands your reality: complex billing requirements, stringent confidentiality obligations, and the absolute necessity of client trust.

Intapp Time’s Horizon Release delivers:

  • Voice-to-text Quick add that captures billable work in real-time without compromising security
  • Ask Intapp insights that surface patterns and opportunities across your practice
  • Enhanced activity streams that suggest time entries based on your actual work
  • Compliance validation that catches billing errors at point of entry with one-click corrections

Every feature is built on stateless architecture, meaning your client data is processed but never stored or retained. See Intapp Time’s latest innovations in action: Watch the on-demand webinar.

The choice that defines your firm

AI is changing the landscape of legal technology. Will your firm lead with purpose-built tools that protect what you’ve built, or risk everything on consumer-grade solutions that treat legal practice as an afterthought?

With Intapp, you don’t have to choose between innovation and trust. You get both. Learn how we’re transforming legal timekeeping with Intapp’s time and billing solution.