Validates the request. Drafts the memo. Routes for approval.
A loan payment adjustment usually starts as an email or a phone call, then gets manually pieced together into a memo with calculations checked against the original agreement by hand. Getting it authorized means chasing down the right approver and hoping nothing was missed.
Celeste takes the request, retrieves the loan file and servicing history, validates the calculation against the original terms, drafts a complete credit memo, routes it for approval per your firm’s matrix, and keeps a full record of every step for the audit trail.
You get a memo that’s already checked, not one you have to check.