The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.
RELEASE DEFINITION
There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update may include minor improvements and/or changes to sustain the security, availability, capacity and performance of the infrastructure.
Most of the release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.
Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.
RELEASE CADENCE
Intapp delivers quarterly feature releases which occur in February, May, August and November. In the other months, we will deliver smaller maintenance updates.
To the extent possible, we will adhere to the following schedule:
| Week* | Scope of Release / Maintenance |
| 2 | Intapp Products – All |
| 3 | Intapp Cloud Infrastructure |
* Week 1 is the first week of the month that includes a Friday.
RELEASE FREQUENCY AND NOTIFICATION
| Frequency | Production Notification | New feature preview in sandboxes environments | |
| Maintenance | Monthly | Three weeks before | As needed, notification one week before |
| Release | Quarterly | Three weeks before | At least two weeks before, notification one week before |
| Legacy Applications | As needed | Two weeks before | Not Applicable |
The details regarding upcoming maintenance and release windows are published on the Status Site. Users can also subscribe to receive notifications via e-mail for specific solutions.
STANDARD MAINTENANCE WINDOWS FOR ALL INTAPP SOLUTIONS
| Production tenants | Preview Sandbox or UAT tenants | |
| EU | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 AM to Thursday 3 PM PT |
| US Canada | Thursday 11 PM to Friday 3 AM PT | |
| AP | Friday 5 AM to Friday 9 AM PT |
CHANGE MORATORIUM
Intapp has two change moratorium periods as outlined below. During these periods, Intapp will not schedule regular maintenance or release activity.
- All products – the last 10 days and first 10 days of the calendar year.
- Time products – the last 3 days and the first 3 days of each month.
These moratoriums apply to production tenants only.