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2025 Technology Perceptions Survey Report

Get the latest Tech Perceptions Survey Report for insights into how AI is reshaping the way professionals work and win.

2025 Technology Perceptions Survey Report

Introduction

What a difference a year makes. When we released the first Tech Perceptions Survey Report in 2024, just 48% of professionals reported using AI for work. Our newest survey results reveal that AI usage is surging, with 72% of professionals now using AI on the job.

AI is becoming a powerful performance driver, helping professionals and their firms increase productivity, lower costs, and deliver better client experiences. But growth hasn’t come without challenges: 50% of professionals are using unauthorized AI tools, creating serious security risks.

The root issue? Most firms aren’t providing the right technology — over two-thirds of professionals note they could do a better job if they had better tech.

The upside of getting tech right is powerful. 90% of professionals who feel well equipped are highly satisfied with their firms — compared to just 65% at firms where tech falls short. And access to AI influences where over half of Gen Z and millennials choose to work.

This report explores our latest survey findings and what they mean for the future of work in professional and financial services.

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Who we surveyed

820 professionals

Survey fielding was managed by Illuminas via an online survey targeting U.S. and U.K. knowledge workers (fee earners) between November 5 – 22, 2024.
The margin of error for results is +/- 3.2 in total and +/- 4.6% by country at the 95% confidence level. Respondents were split evenly between the U.S. and U.K

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AI usage among professionals has grown substantially, with 72% using AI at work versus 48% in 2024.

Barriers to AI adoption are declining, with 12% fewer professionals citing security and privacy requirements
 as a blocker.

50% of professionals are exposing their firms to increased information security risks by using unauthorized AI tools.

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Record numbers of professionals are using AI at work

Base size: 802 (excluding don’t know), Q20: Where is your firm in the process of adopting AI technologies?
Base size: 820 in 2025 | 805 in 2024, Q10: Which of the following best describes your usage of AI at your firm? (Additional answer options for Q10 in the 2025 survey may have impacted results.)

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Professionals are turning to AI for help with daily tasks

How professionals use — and want to use — AI at their firms

Base size: 721-790 (data filtered to professionals who do these tasks)
Q10: Which of the following best describes your usage of AI at your firm?

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Barriers to AI adoption are decreasing…

Which of the following have kept your firm from adopting AI technologies?

2025 base size: 350 who aren’t currently using AI. Q12: Which of the following have kept your firm from adopting AI technologies?
2024 base size: 805 all respondents. Q12: Which of the following keeps your firm from adopting new technologies like AI?

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…but AI adoption varies widely by industry…

Professionals using AI at work

Audiencebasesizes:Accounting =233, Consulting = 209, Finance =208, Legal=170
Q10: WhichofthefollowingbestdescribesyourusageofAI at your firm?
Q20:Where isyour firm in the process ofadopting AItechnologies?

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… and when firms don’t provide the tools
professionals want or need, they use their own

of professionals have used unauthorized AI tools

Have you used an AI tool that wasn’t provided or recommended by your firm?

Basesize:820total, Q26: Haveyouever usedan AI toolforworkthatwasnotprovidedorrecommendedby your firm?

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50% or more of professionals report
their firms are highly successful at using AI to increase productivity, innovation, and creativity.


Many professionals are reallocating time saved with AI to focus on key priorities including higher-level client work (42%) and strategic planning (33%).

82% of professionals say that the quality
 of AI-generated work
is at least as good as their own.

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A rising number of professionals expect AI to have a big impact …

Base size: 820, Q13: Please evaluate the following statements about the impact of AI over the next two years.
*Option added in 2025—no trend available.

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… with many professionals saying that AI is already meeting expectations today

Base size: 590 (professionals using AI), Q34: How successful do you believe your firm currently is in using AI to achieve these outcomes?

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AI is also helping professionals work faster and smarter

of professionals believe AI has been highly useful in the workplace

How is AI helping you in your career?

Base size: 590 (professionals using AI)
Q27: How useful has AI been in the workplace?
Q29: In which of the following ways, if any, has AI helped you in your career?

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Time saved with AI means more time for strategic work

Weekly time savings with AI

How professionals reallocate time saved

Base size: 583 (professionals using AI, excluding unsure), Q24: In a typical work week, how much time do you estimate you are saving by using AI?

Base size: 578 (professionals saving time with AI), Q25: How have you used the time saved by using AI?

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The vast majority of professionals feel AI-generated work is as good as — or better than — their own

say the quality of AI-generated work is at least as good as their own

How professionals rate the quality of AI-generated work

Base size: 590 (professionalsusingAI), Q22: Forthe taskswhereyouuseAI, howwould you rate the quality ofwork producedbyAIcomparedtoyour own?

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Most professionals are comfortable telling clients they’re using AI

Do your clients know your firm uses AI?

How comfortable are you telling clients AI was used to create a key deliverable?

Base size: 590 (professionals using AI)
Q31: To the best of your knowledge, do your know that your firm is using AI?
Q32: How comfortable would you feel telling your that you used AI to create an important deliverable?

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Only 32% of professionals feel they have the tech needed to do their jobs effectively.

90% of professionals at tech-forward firms are highly satfisfied with their firms versus 65% of professionals at firms that are not tech-forward

57% of Gen Z and 52% of milleninial respondents say that access to AI tools will influence where they choose to work in the future.

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Total base size: 820, Q6b: How strongly do you agree or disagree with the following statement: My firm provides technology that enables me to do my job effectively?

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Total base size: 820; Optimal tech enablement: 261, Basic tech enablement: 559
Q1: Overall, how satisfied are you with your firm?
Q2: How likely are you to continue working at the firm in the next two years?
Q3: How likely are you to recommend your firm to peers and colleagues as a place to work?

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Base size: 820, Q4: How successful do you feel in achieving the following goals in your position at your firm?

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Base size: 820, Q4: How successful do you feel in achieving the following goals in your position at your firm?

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AI is becoming non-negotiable for future firm leaders

Professionals using AI at work

Professionals who say access to AI will influence where they choose to work

Base size: 590 (professionals using AI)
Q31: To the best of your knowledge, do your know that your firm is using AI?
Q32: How comfortable would you feel telling your that you used AI to create an important deliverable?

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