News Article

Law Firms' Data Analytics Tools Are Growing, But Buy-In Isn't Automatic

Leveraging data analytics tools to assist in client decision-making seems like a perfect fit for lawyers. But a panel of Big Law officers reveal accuracy and not-so-automated data inputs are stunting some adoption.

LAW.COM (October 28, 2020) – The mountain of client and matter data law firms collect is finally being put to good use to automate insights regarding service demand, said a group of Big Law executives during an Intapp Connect20 panel. But as the use of data analytics technology in law firms grows, lawyers’ reluctance and dirty data concerns could stall adoption.

During Intapp’s virtual “The Era of the Connected Firm” panel on Tuesday, speakers discussed how integrated data was enhancing their legal service delivery. Moderator and Intapp Inc. board member Ralph Baxter noted software is finally centralizing decades of knowledge information previously spread across a firm’s offices.