Kian Poon
Director, Strategic Consulting
Intapp
Kian Poon has deep experience in operations transformation, leading a number of transformation programs focused on delivering enhanced client-centric services.
Poon works closely with chief officers and their teams to transform their business operating models to meet changing client and market demands. In particular, he has worked with some of the world’s largest professional services firms to develop their approaches to clients and market development, front office services modernization, and business-enabling support services.
Recent Content
Webinar
18th International Conference on Artificial Intelligence and Law 2021 - International Workshop on AI for Understanding the Legal Business
Although most AI and machine learning (ML) research in the legal domain focuses on problems related to the practice of law, AILBIZ — the International Workshop on A.I. for Understanding the Legal Business — introduces the research community at International Conference on Artificial Intelligence and Law to a different aspect of interesting problems, primarily related to the business side of the legal practice. AILBiz intends to open a space for researchers — both experienced and newcomers — to participate in discussions, exchange ideas, and collaborate around a specific set of problems in which AI/ML solutions have the potential to drive profound transformation within this global multimillion-dollar industry.
18th International Conference on Artificial Intelligence and Law 2021 - International Workshop on AI for Understanding the Legal Business
Although most AI and machine learning (ML) research in the legal domain focuses on problems related to the practice of law, AILBIZ — the International Workshop on A.I. for Understanding the Legal Business — introduces the research community at International Conference on Artificial Intelligence and Law to a different aspect of interesting problems, primarily related to the business side of the legal practice. AILBiz intends to open a space for researchers — both experienced and newcomers — to participate in discussions, exchange ideas, and collaborate around a specific set of problems in which AI/ML solutions have the potential to drive profound transformation within this global multimillion-dollar industry.
Legal AI Explained: The Realities of Relevant and Credible AI in Practice
The emergence of big data has given rise to “dataism” — a mindset or philosophy that believes relying on data could reduce cognitive biases and illuminate patterns of behavior we haven’t yet noticed. But what are the consequences of dataism in the legal industry, and how do we determine the applicability of AI solutions to augment service delivery?
Legal AI Explained: A No-Nonsense Explanation of AI in Law Firms
Legal AI is poised to unleash the next wave of digital disruption in the industry. But when it comes to AI in law firms, how do we separate fact from fiction, make sense of all the hype, and identify strategies within the cultural context of existing incentive structures?
Diversity and Inclusion: Technology and Data Help Firms Move Beyond Performative Allyship and Tackle Unconscious Bias
Even when firms hire a diverse workforce, workers from underrepresented groups may still feel like they don’t belong. Discover how technology can help combat unconscious bias, increase both diversity and inclusion, and allow people to bring their authentic selves to work.
Considerations When Making Client Management Investments
Webinar
Managing Enterprise Risk in a Connected Firm
Living in a complex, fast-paced, and rapidly shifting world has elevated firms’ pressures and tested their business resilience. Although enterprise risk management approaches can mitigate these pressures, practical challenges to execution remain. In this webinar, we’ll explore the opportunity at hand to nurture sustainable, resilient, and profitable business through a connected firm strategy. Join us to hear perspectives from a panel of risk management experts: Darryl Cross, Director of Global Sales Enablement at Intapp; Kian Poon, Director at Intapp Strategic Consulting; and Anthony Davis, Of Counsel at Clyde & Co US.
Managing Enterprise Risk in a Connected Firm
Living in a complex, fast-paced, and rapidly shifting world has elevated firms’ pressures and tested their business resilience. Although enterprise risk management approaches can mitigate these pressures, practical challenges to execution remain. In this webinar, we’ll explore the opportunity at hand to nurture sustainable, resilient, and profitable business through a connected firm strategy. Join us to hear perspectives from a panel of risk management experts: Darryl Cross, Director of Global Sales Enablement at Intapp; Kian Poon, Director at Intapp Strategic Consulting; and Anthony Davis, Of Counsel at Clyde & Co US.
Elevating Client Experience: Relentlessly Executing the Moments that Matter
Leading law firms take deeply embedded approaches to client satisfaction. To achieve exceptional outcomes, firms must augment strong foundations with a data-driven, technology-enabled platform.
Smarter Pricing and Matter Lifecycle Management: Lessons from Your Smartwatch
Wearable technologies such as the Apple Watch have transformed the way people manage their health. We believe that the professional services industry — and matter lifecycle management, specifically — is on the cusp of a similar revolution.
How Team Composition and Legal Analytics Drive Peak Performance
Firms can lay the foundation for collective success by assembling strong, diverse teams and harnessing the power of legal analytics to drive marginal improvements.
How Nudge Theory Helps Law Firms Gain Actionable Insights
Intapp Strategic Consulting discusses how enhancing the relevance of insights to lawyers and professionals starts by connecting the right people to the right tools.