Timekeeping and Profitable Delivery
This event — designed for Portuguese clients and interested firm representatives — was facilitated in English and Portuguese.
Hourly rates continue to serve as the building blocks for all fee arrangements, which means accurate time recording is here to stay.
In this session, we’ll explore ways law firms collaborate with their lawyers to improve time capture and understand how this effort underpins profitable service delivery models. Law firm leaders will share their views, and experts will demonstrate how modern technology can improve time recording.
We’ll explore a number of profitability-related topics, including:
- Whether billable-hour targets offer an effective mechanism to measure lawyer performance
- How modern law firms help their lawyers reduce leakage and record more time
- How a shift in the complexity of client billing resulted in increased bill rejections and write-offs
- What impact this shift has had on profitability and client satisfaction, and how firms can address the challenge
Hugo FarinhaChief Operating Officer
Chief Operating Officer
Hugo Farinha is the Chief Operating Officer at ROOX. He first joined the company in 2014 as a member of the Marketing and Communications team, and was promoted to Head of Business Development and Innovation and later Head of Customer Success before taking on his current role. Farinha’s work includes helping legal firms innovate and become more secure. He graduated from Instituto Universitário de Lisboa with a degree in Informatics and Telecommunications Engineering.
Jorge MachadoManaging Director
Jorge Machado has served as CCA’s Managing Director since 2019. He first started his collaboration with the firm in 2015 as Finance Director. Machado’s experience in management in multidisciplinary environments — obtained in different organizations and geographies — continually proves to be essential for the management of the financial area, specifically in the management of treasury and FP&A.
João Amaral is a partner at Miranda. He has more than 10 years of experience in competition law, corporate and commercial, foreign investment, labor, and litigation. Amaral received a degree in Law from Lisbon Lusíada University Law School, a degree in International Business Law from Leiden University in the Netherlands, and a degree in Labor Law from Lisbon Law School of the Catholic University of Portugal.
João Brito da SilvaGeneral Director
João Brito da Silva
João Brito da Silva is the General Director at Telles. He first joined the firm in 2017. He previously served as CEO of OneVet Group. Da Silva graduated from Universidade Portucalense and received a master’s degree in Operations Management and Production Planning from Universidade de Coimbra.
Alan ConwayPractice Group Leader, Operations and Finance
Practice Group Leader, Operations and Finance
Alan Conway is the Practice Group Leader for the Operations and Finance Practice at Intapp in EMEA. Alan serves as a subject matter expert and advisor for both clients and the business, leveraging his extensive knowledge and experience working with dozens of firms on financial and operational projects. Prior to Intapp, Alan was a member of the management team at Rekoop, responsible for revenue growth, before its acquisition by Intapp in January 2016.