Builds the baseline. Checks the last 90 days. Classifies the change.
Client engagement naturally ebbs and flows, but it can be difficult to tell whether a quiet quarter is normal or a sign of something more.
Celeste compares a client’s interaction frequency, spacing, and type over the last 90 days against their own 12-month baseline in your CRM, then determines whether the cadence is aligned, slightly deviated, or significantly different.
It’s an observation, not a verdict with a risk score or action list. You choose what to do with this insight.