When Baker Botts brought on Rick Boulin as its new CIO in 2016, he immediately launched an assessment of the firm’s existing IT infrastructure and associated budgets. He concluded that contending with off-cycle capital expenditures and maintaining a data center and all of the accompanying ongoing expenses surrounding software maintenance and patching resulted in unnecessary operational complexity and cost. The firm’s move from on-premises capital expenditures to cloud-based deployment with Intapp provides the ability to budget proactively and avoid unpredictable expenses. “Now there are no surprises lurking behind the curtain,” Lockhart said. “We’re always working with the latest version of everything, and have a very good feel for what our software actually costs. Lawyers now enjoy the value of an end to-end workflow. They have faster, mobile, and morecomplete access to critical information, which in turn helps drive more favorable outcomes”.