PLMJ strengthens their risk management and compliance for new client onboarding through data-driven insights

PLMJ turned these challenges into opportunities by implementing Intapp Conflicts, which has provided several key benefits: 

• Operational scalability for growth: The team effectively manages increased volumes while maintaining service level agreements (SLAs).
• Enhanced governance and traceability: 100% of conflict checks are now tracked, significantly reducing errors or omissions in conflict decisions across over 300 partners and lawyers.
• Faster centralized decision-making: Over 90% of low-risk conflicts are resolved with compliance team approval, reducing the need for board intervention. Centralized oversight and governance also streamline internal processes and improve efficiency.
• Risk mitigation: The firm can now automatically track conflict exceptions using categorized smart tags, enabling quicker, informed board decisions and targeted actions for high-risk scenarios.
• Enhanced verification and client protection: Conflict resolution time has been reduced from weeks to just 2.6 weekdays on average, with compliance pre-clearance taking only an average of 0.87 weekdays. This ensures sensitive and confidential requests are handled promptly.

PLMJ team members find several features of Intapp Conflicts particularly valuable:

• Automation of conflict analysis: Automations include the verification of the correlation between all entities previously identified in the history of conflicts, examination of the entire shareholder structure of the entities involved, and cross-referencing with other compliance systems. These automations significantly reduce the manual burden on PLMJ’s professionals and improve the accuracy of conflict checks.
• Centralization of the entire process: Having all processes centralized on a single platform facilitates interaction with all teams involved, allows for monitoring and tracking of all actions related to each conflict and enables a clear view of the status of conflicts at any time. This centralization enhances transparency and accountability.
• Clear identification of responsibilities: The platform clearly identifies the responsibilities of the compliance team, board and managing partner, ensuring that everyone knows their role in the conflict resolution process. This clarity helps streamline workflows and reduces the risk of errors.

To implement Intapp Conflicts, PLMJ collaborated with Intapp implementation partner ROOX, which provided valuable insights into PLMJ’s processes. PLMJ’s and ROOX’s implementation approach was methodical and collaborative. They began by mapping PLMJ’s current processes and then iteratively co-created the future state in close consultation with multiple stakeholder groups across the firm.  

Engaging senior leadership early on ensured top-down support, which was critical in driving broader acceptance. Comprehensive training sessions were conducted to equip leaders, managers and the board with the skills and knowledge to utilize the new platform effectively. 

“Strong leadership support and hands-on training made the implementation more than just a tech upgrade; it became a positive change embraced across the firm,” says Nuno Castelhanito, Director, Legal, Risk and Compliance, PLMJ.

PLMJ’s implementation of Intapp Conflicts has significantly improved their business operations, providing enhanced governance, faster decision-making, effective risk mitigation and operational scalability. The firm can now confidently handle increased volumes while maintaining high standards of compliance and client protection.