Intapp Sandbox Policy

Intapp Sandbox Policy

Effective: November 20, 2019 — Present

Intapp provides clients of Intapp solutions, with the exception of DealCloud – Financial Services, one sandbox instance in addition to the production instance, by default. For DealCloud – Financial Services one additional UAT instance can be provided for an additional fee.

The table below describes the policy related to our non-production cloud instances as compared to our production cloud instances.

Non-production instancesProduction instances
ScaleCan be tested by a portion of the Customer’s user populationCan be used by all Customer’s licensed users
Performance and availability testingPerformance or availability testing in non-production instances is only permitted with Intapp’s prior written consentPerformance testing in production is not permitted
LocationNon-production instances are hosted in the same region as the Customer’s production instance unless stated differently in the contractNA
New feature previewCustomers can preview new features in Sandbox/UAT ahead of release to production instances based on the published maintenance policyNA
High AvailabilityNADeployment in high-availability configurations based on our documentation
Disaster RecoveryNABackups of Customer Data based on our documented backup schedule. Support of service restoration in a separate site at least 100 miles from the primary site in the same geographic region
Availability CommitmentAny availability commitments applicable to the Cloud Services do not apply to the Sandbox/UATSee the agreement for details
Storage30 GB per Sandbox/UATNo storage limit. Storage limit may apply in the future
SecurityIntapp security model appliesIntapp security model applies
SupportNot included in standard support. Optional package available for a feeIncluded in the standard support

Specific terms might vary based on the Customer’s purchases and contractual agreements with Intapp. Except with respect to Sandboxes/UATs, any explicit commitments in the Customer’s contractual agreements with Intapp take precedence over this general policy.