The emergence of big data has given rise to “dataism” — a mindset or philosophy that believes relying on data could reduce cognitive biases and illuminate patterns of behavior we haven’t yet noticed. But what are the consequences of dataism in the legal industry, and how do we determine the applicability of AI solutions to augment service delivery?

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Perhaps the biggest factor that negatively impacts the business acceptance process is the lack of visibility into matter arrangements early in the client matter lifecycle. Many firms are therefore investing in AI-powered technology to exceed client expectations and ensure profitability.

Ralph Baxter, Intapp Board Member and former Chairman and CEO of the law firm Orrick, discusses the characteristics of innovative leaders in professional services firms. Learn about new opportunities for firms to accelerate change and serve clients in better and more efficient ways.

Briefing Frontiers Legal IT landscapes is here to ask key questions of operational leaders at leading law firms to benchmark both how they plan to transform and the tech required to do so.

Tom McMakin and Jacob Parks of the Profitable Ideas Exchange (PIE) discuss their book, Never Say Sell, exploring how to expand engagements with existing clients. They reveal how they incorporate gamification in running their company and explain how firms can add value in an era of disruption.

M Booth’s Dale Bornstein joins the Strategy Sphere podcast to reveal what led to her becoming a compassionate leader and shares how she finds her own mentors in the pressure-filled industry of integrated marketing.

Mitch Zuklie, Chairman and Chief Executive Officer of the law firm Orrick, shares how narrowing an organization’s objectives into just a few key areas can make an enormous difference in terms of innovation, marketing, hiring, and creating an operating game plan. Zuklie also discusses the two key criteria — grit and teamwork — that his firm applies when evaluating talent. Learn about beta-testing legal technology, attributes that make an effective leader, and the ways Zuklie applies the principles of saving wild salmon to the operation of a legal professional services firm.