Intapp Cloud maintenance policy

Last update: 11/14/2019

The following information regarding Intapp’s maintenance and sandbox policy is provided for planning purposes only and is subject to change at Intapp’s sole discretion.

MAINTENANCE TYPE

There are two types of maintenance: system maintenance and release updates. System maintenance is for sustaining the security, availability, and performance of the infrastructure supporting the services. Release update is for upgrading services to the latest product version to deliver enhanced features and functionality as well as hotfixes and patches.

Intapp might schedule maintenance outside of regular maintenance windows to maintain system performance, reliability, security, and stability of the infrastructure. If emergency maintenance is required, Intapp notifies customers subscribing to the status website 8 hours prior. Emergency maintenance is conducted on an as-needed basis and can occur any day of the week.

MAINTENANCE FREQUENCY AND NOTIFICATION

 
  Maintenance Frequency Notification Maintenance in PST Maintenance in UTC
Intake-Conflicts-Terms Flow Release Typically, every twelve weeks Usually, five weeks before US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00
Intake-Conflicts-Terms Flow System Typically, every four weeks Usually, two weeks before US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00
Experience Release Typically, every two weeks Usually, two weeks before US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00
Time Release Typically, every twelve weeks Usually, five weeks before US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00
Admin Portal System Typically, every two weeks Usually, one week before US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00
Time Cloud Release Typically, every twelve weeks Usually, five weeks before EU: Tuesday/Thursday 2 PM to 4 PM US: Tuesday/Thursday 1 AM to 3 AM APAC: Tuesday/Thursday 15:00 to 17:00 EU: Tuesday/Thursday 22:00 to midnight US: Tuesday/Thursday 9:00 to 11:00 APAC: Tuesday/Thursday 15:00 to 17:00
Time Cloud System Typically, every four weeks Usually, two weeks before Saturday 10 PM to Sunday 4 AM Saturday 6:00 to 12:00
DealCloud Release Typically, every twelve weeks Usually, two weeks before Friday/Saturday 10 PM to 4 AM Friday/Saturday 6:00 to 12:00
  https://status.my.intapp.com publishes the next maintenance dates.
Contact UsContact Us

Request information about Intapp solutions and services

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
  • This field is for validation purposes and should be left unchanged.
Request DemoRequest a demo

Request a demo

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
  • This field is for validation purposes and should be left unchanged.