Intapp Cloud Maintenance Policy
Last update: June 2021
The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.
RELEASE DEFINITION
There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update is deployed for sustaining the security, availability, capacity and performance of the infrastructure and minor improvements.
The majority of release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.
Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.
RELEASE CADENCE
Intapp provides quarterly releases which occur in February, May, August and November. All quarterly releases are scheduled to take place during the standard maintenance windows. All production tenants are updated for each major release.
To the extent possible, we will adhere to the following schedule:
| Month | Week | Saturday | Type |
| 1 | 1 | Tech Foundation | Maintenance |
| 2 | OnePlace Risk & Compliance (Intake, Conflicts, Terms) OnePlace Operations & Finance (Time, Pricing) | Maintenance | |
| 3 | OnePlace Marketing & Business Development (CRM, Experience) DealCloud | Maintenance (future goal) | |
| 4 | |||
| 5 | |||
| 2 | 1 | Tech Foundation | Maintenance |
| 2 | OnePlace Risk & Compliance OnePlace Operations & Finance | Feature Release | |
| 3 | OnePlace Marketing & Business Development DealCloud | Feature Release | |
| 4 | |||
| 3 | 1 | Tech Foundation | Maintenance |
| 2 | OnePlace Risk & Compliance OnePlace Operations & Finance | Maintenance | |
| 3 | OnePlace Marketing & Business Development DealCloud | Maintenance (future goal) | |
| 4 |
RELEASE FREQUENCY AND NOTIFICATION
| Frequency | Production Notification | New feature preview in sandboxes | |
| Maintenance | Monthly | Three weeks before | At least two weeks before, notification one week before |
| Release | Quarterly | Three weeks before | At least two weeks before, notification one week before |
| Legacy Applications | As needed | Two weeks before | Not Applicable |
The Status Site publishes the details regarding maintenance and release dates. The scheduled notifications include high-level details of what is included in the release. Users can also subscribe to receive notifications via e-mail for specific solutions.
STANDARD MAINTENANCE WINDOWS FOR ONEPLACE AND DEALCLOUD SOLUTIONS
| Production tenants | Sandbox or UAT tenants | |
| US | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 PM to Friday 3 AM PT |
| EU | Saturday 8 AM to Saturday 12 PM PT UTC: 4 PM to 8 PM (during US Standard time) UTC: 3 PM to 7 PM (during US Daylight Savings time) | Thursday 11 AM to Thursday 3 PM PT UTC: 7 PM to 11 PM (during US Standard time) UTC: 6 PM to 10 PM (during US Daylight Savings time) |
| CANADA | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 PM to Friday 3 AM PT |
| APAC-DC/OP-CRM | Saturday 8 AM to Saturday 12 PM PT UTC: 4 PM to 8 PM (during US Standard time) UTC: 3 PM to 7 PM (during US Daylight Savings time) | Thursday Midnight to Friday 4 AM PT UTC: 8 AM to Noon (during US Standard time) UTC: 7 AM to 11 AM (during US Daylight Savings time) |
| APAC - all other | Friday 5 AM to Friday 9 AM PT UTC: 1 PM to 5 PM (during US Standard time) UTC: Noon to 4 PM (during US Daylight Savings time) | Thursday Midnight to Friday 4 AM PT UTC: 8 AM to Noon (during US Standard time) UTC: 7 AM to 11 AM (during US Daylight Savings time) |
TIME CLOUD LEGACY MAINTENANCE WINDOWS
| Production releases | |
| EU | Tuesday or Thursday 2 PM to 4 PM PT |
| US | Tuesday or Thursday 1 PM to 3 AM PT |
| APAC | Tuesday or Thursday 3 PM to 5 PM PT |
CHANGE MORATORIUM
Intapp has a change moratorium ten days before and after the calendar year end. During this period, Intapp will not conduct scheduled release activity. The moratorium applies to all products.
ADDITIONAL POLICIES
Tenant access policy
https://www.intapp.com/intapp-cloud-policies/tenant-access-policy/
Sandbox policy
https://www.intapp.com/intapp-cloud-policies/sandbox-policy/
Deprecated features policy
https://www.intapp.com/intapp-cloud-policies/deprecated-features-policy/
Customer Data Retention Policy
https://www.intapp.com/intapp-cloud-policies/customer-data-retention-policy/
Security Responsibilities and Best Practices
https://www.intapp.com/intapp-cloud-policies/customer-security-responsibilities-best-practices/
Secure Development Process
https://www.intapp.com/intapp-cloud-policies/secure-development-process/