Intapp Cloud Maintenance Policy
Last update: June 2021
The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.
There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update is deployed for sustaining the security, availability, capacity and performance of the infrastructure and minor improvements.
The majority of release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.
Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.
Intapp provides quarterly releases which occur in February, May, August and November. All quarterly releases are scheduled to take place during the standard maintenance windows. All production tenants are updated for each major release.
To the extent possible, we will adhere to the following schedule:
|2||OnePlace Risk & Compliance (Intake, Conflicts, Terms) OnePlace Operations & Finance (Time, Pricing)||Maintenance|
|3||OnePlace Marketing & Business Development (CRM, Experience) DealCloud||Maintenance (future goal)|
|2||OnePlace Risk & Compliance OnePlace Operations & Finance||Feature Release|
|3||OnePlace Marketing & Business Development DealCloud||Feature Release|
|2||OnePlace Risk & Compliance OnePlace Operations & Finance||Maintenance|
|3||OnePlace Marketing & Business Development DealCloud||Maintenance (future goal)|
RELEASE FREQUENCY AND NOTIFICATION
|Frequency||Production Notification||New feature preview in sandboxes|
|Maintenance||Monthly||Three weeks before||At least two weeks before, notification one week before|
|Release||Quarterly||Three weeks before||At least two weeks before, notification one week before|
|Legacy Applications||As needed||Two weeks before||Not Applicable|
The Status Site publishes the details regarding maintenance and release dates. The scheduled notifications include high-level details of what is included in the release. Users can also subscribe to receive notifications via e-mail for specific solutions.
STANDARD MAINTENANCE WINDOWS FOR ONEPLACE AND DEALCLOUD SOLUTIONS
|Production tenants||Sandbox tenants|
|US||Saturday 8:00 AM to Saturday 12:00 PM PST||Thursday 11 PM PST to Friday 1 AM PST|
|EU||Saturday 8:00 AM to Saturday 12:00 PM PST||Thursday 11 AM PST to Thursday 1 PM PST / 7 PM GMT to 9 PM GMT|
|CANADA||Saturday 8:00 AM to Saturday 12:00 PM PST||Thursday 11 PM PST to Friday 1 AM PST|
|APAC-DC/OP-CRM||Saturday 8:00 AM to Saturday 12:00 PM PST||Thursday Midnight PST to Friday 2 AM PST|
|APAC - all other||Friday 5:00 AM to Friday 9:00 AM PST||Thursday Midnight PST to Friday 2 AM PST|
TIME CLOUD LEGACY MAINTENANCE WINDOWS
|EU||Tuesday or Thursday 2 PM to 4 PM PST|
|US||Tuesday or Thursday 1 PM to 3 AM PST|
|APAC||Tuesday or Thursday 3 PM to 5 PM PST|
Tenant access policy
Deprecated features policy
Customer Data Retention Policy
Security Responsibilities and Best Practices
Secure Development Process