The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.
RELEASE DEFINITION
There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update is deployed for sustaining the security, availability, capacity and performance of the infrastructure and minor improvements.
The majority of release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.
Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.
RELEASE CADENCE
Intapp delivers quarterly feature releases which occur in February, May, August and November. In the other months, we deliver smaller maintenance updates.
To the extent possible, we will adhere to the following schedule:
| Month | Week* | Product Area | Type |
| 1 | 1 | ||
| 2 | Intapp Risk & Compliance (Intake, Conflicts, Terms, Walls) Intapp Operations & Finance (Time, Billstream) Tech Foundation | Maintenance | |
| 3 | DealCloud Intapp Collaboration & Content | Maintenance | |
| 4 | Infrastructure | Maintenance | |
| 2 | 1 | ||
| 2 | Intapp Risk & Compliance Intapp Operations & Finance Tech Foundation | Feature Release | |
| 3 | DealCloud Intapp Collaboration & Content | Feature Release | |
| 4 | Infrastructure | Maintenance | |
| 3 | 1 | ||
| 2 | Intapp Risk & Compliance Intapp Operations & Finance Tech Foundation | Maintenance | |
| 3 | DealCloud Intapp Collaboration & Content | Maintenance | |
| 4 | Infrastructure | Maintenance |
* Week 1 is the first week in the month that includes a Friday.
RELEASE FREQUENCY AND NOTIFICATION
| Frequency | Production Notification | New feature preview in sandboxes | |
| Maintenance | Monthly | Three weeks before | As needed, notification one week before |
| Release | Quarterly | Three weeks before | At least two weeks before, notification one week before |
| Legacy Applications | As needed | Two weeks before | Not Applicable |
The details regarding maintenance and release dates are published on the Status Site. The notifications include high-level details of what is included in the maintenance/release. Users can also subscribe to receive notifications via e-mail for specific solutions.
STANDARD MAINTENANCE WINDOWS FOR INTAPP AND DEALCLOUD SOLUTIONS
| Production tenants | Preview Sandbox or UAT tenants | |
| EU | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 AM to Thursday 3 PM PT |
| US Canada AP – DealCloud | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 PM to Friday 3 AM PT |
| AP – all other | Friday 5 AM to Friday 9 AM PT | Thursday 11 PM to Friday 3 AM PT |
| Intapp Collaboration & Content (all regions) | Thursday 3 AM to 7 AM PT* | Thursday 3 AM to 7 AM PT |
* Zero impact releases. If downtime is required, the maintenance window shifts to Saturday 8 AM PT.
CHANGE MORATORIUM
Intapp has two change moratorium periods as outlined below. During these periods, Intapp will not schedule regular maintenance or release activity.
- All products – the last 10 days and first 10 days of the calendar year.
- Intapp Operations & Finance – the last 3 days and the first 3 days of each month.
These moratoriums apply to production tenants only.