Intapp Cloud Maintenance Policy

Effective: December 21, 2022 — present | View prior versions

The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.

RELEASE DEFINITION

There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update is deployed for sustaining the security, availability, capacity and performance of the infrastructure and minor improvements.

The majority of release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.

Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.

RELEASE CADENCE

Intapp provides quarterly releases which occur in February, May, August and November. All quarterly releases are scheduled to take place during the standard maintenance windows. All production tenants are updated for each major release.

To the extent possible, we will adhere to the following schedule:

Month Week* Product Area Type
1 1 Tech Foundation Maintenance
2 OnePlace Risk & Compliance (Intake, Conflicts, Terms) OnePlace Operations & Finance (Time, Pricing) Maintenance
3 OnePlace Marketing & Business Development (CRM, Experience) DealCloud OnePlace Collaboration & Content Maintenance (future goal)
4 Infrastructure Maintenance
2 1 Tech Foundation Maintenance
2 OnePlace Risk & Compliance OnePlace Operations & Finance Feature Release
3 OnePlace Marketing & Business Development DealCloud OnePlace Collaboration & Content Feature Release
4 Infrastructure Maintenance
3 1 Tech Foundation Maintenance
2 OnePlace Risk & Compliance OnePlace Operations & Finance Maintenance
3 OnePlace Marketing & Business Development DealCloud OnePlace Collaboration & Content Maintenance (future goal)
4 Infrastructure Maintenance
* Week 1 is the first week in the month that includes a Friday.

RELEASE FREQUENCY AND NOTIFICATION

Frequency Production Notification New feature preview in sandboxes
Maintenance Monthly Three weeks before As needed, notification one week before
Release Quarterly Three weeks before At least two weeks before, notification one week before
Legacy Applications As needed Two weeks before Not Applicable

The details regarding maintenance and release dates are published on the Status Site. The notifications include high-level details of what is included in the maintenance/release. Users can also subscribe to receive notifications via e-mail for specific solutions.

STANDARD MAINTENANCE WINDOWS FOR ONEPLACE AND DEALCLOUD SOLUTIONS

  Production tenants Sandbox or UAT tenants
US Saturday 8 AM to Saturday 12 PM PT Thursday 11 PM to Friday 3 AM PT
EU Saturday 8 AM to Saturday 12 PM PT UTC: 4 PM to 8 PM (during US Standard time) UTC: 3 PM to 7 PM (during US Daylight Savings time) Thursday 11 AM to Thursday 3 PM PT UTC: 7 PM to 11 PM (during US Standard time) UTC: 6 PM to 10 PM (during US Daylight Savings time)
CANADA Saturday 8 AM to Saturday 12 PM PT Thursday 11 PM to Friday 3 AM PT
APAC-DC/OP-CRM Saturday 8 AM to Saturday 12 PM PT UTC: 4 PM to 8 PM (during US Standard time) UTC: 3 PM to 7 PM (during US Daylight Savings time) Thursday 11 PM to Friday 3 AM PT UTC: 7 AM to 11 AM (during US Standard time) UTC: 6 AM to 10 AM (during US Daylight Savings time)
APAC - all other Friday 5 AM to Friday 9 AM PT UTC: 1 PM to 5 PM (during US Standard time) UTC: Noon to 4 PM (during US Daylight Savings time) Thursday 12 AM to Thursday 4 AM PT UTC: 8 AM to Noon (during US Standard time) UTC: 7 AM to 11 AM (during US Daylight Savings time)
OnePlace Collaboration & Content (all regions) Thursday 3 AM to 7 AM PT UTC: 11 AM to 3 PM (during US Standard time) UTC: 10 AM to 2 PM (during US Daylight Savings time) Thursday 3 AM to 7 AM PT UTC: 11 AM to 3 PM (during US Standard time) UTC: 10 AM to 2 PM (during US Daylight Savings time)

CHANGE MORATORIUM

Intapp has two change moratorium periods as outlined below. During these periods, Intapp will not schedule regular maintenance or release activity.

  • All products – the last 10 days and first 10 days of the calendar year.
  • OnePlace Operations & Finance – the last 3 days and the first 3 days of each month.

These moratoriums apply to production tenants only.

Prior versions