Intapp Cloud Maintenance Policy

Last update: June 2021

The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.

RELEASE DEFINITION

There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update is deployed for sustaining the security, availability, capacity and performance of the infrastructure and minor improvements.

The majority of release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.

Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.

RELEASE CADENCE

Intapp provides quarterly releases which occur in February, May, August and November. All quarterly releases are scheduled to take place during the standard maintenance windows. All production tenants are updated for each major release.

To the extent possible, we will adhere to the following schedule:

Month Week Saturday Type
1 1 Tech Foundation Maintenance
2 OnePlace Risk & Compliance (Intake, Conflicts, Terms) OnePlace Operations & Finance (Time, Pricing) Maintenance
3 OnePlace Marketing & Business Development (CRM, Experience) DealCloud Maintenance (future goal)
4
5
2 1 Tech Foundation Maintenance
2 OnePlace Risk & Compliance OnePlace Operations & Finance Feature Release
3 OnePlace Marketing & Business Development DealCloud Feature Release
4
3 1 Tech Foundation Maintenance
2 OnePlace Risk & Compliance OnePlace Operations & Finance Maintenance
3 OnePlace Marketing & Business Development DealCloud Maintenance (future goal)
4

RELEASE FREQUENCY AND NOTIFICATION

Frequency Production Notification New feature preview in sandboxes
Maintenance Monthly Three weeks before At least two weeks before, notification one week before
Release Quarterly Three weeks before At least two weeks before, notification one week before
Legacy Applications As needed Two weeks before Not Applicable

The Status Site publishes the details regarding maintenance and release dates. The scheduled notifications include high-level details of what is included in the release. Users can also subscribe to receive notifications via e-mail for specific solutions.

STANDARD MAINTENANCE WINDOWS FOR ONEPLACE AND DEALCLOUD SOLUTIONS

  Production tenants Sandbox tenants
US Saturday 8:00 AM to Saturday 12:00 PM PST Thursday 11 PM PST to Friday 1 AM PST
EU Saturday 8:00 AM to Saturday 12:00 PM PST Thursday 11 AM PST to Thursday 1 PM PST / 7 PM GMT to 9 PM GMT
CANADA Saturday 8:00 AM to Saturday 12:00 PM PST Thursday 11 PM PST to Friday 1 AM PST
APAC-DC/OP-CRM Saturday 8:00 AM to Saturday 12:00 PM PST Thursday Midnight PST to Friday 2 AM PST
APAC - all other Friday 5:00 AM to Friday 9:00 AM PST Thursday Midnight PST to Friday 2 AM PST

TIME CLOUD LEGACY MAINTENANCE WINDOWS

  Production releases
EU Tuesday or Thursday 2 PM to 4 PM PST
US Tuesday or Thursday 1 PM to 3 AM PST
APAC Tuesday or Thursday 3 PM to 5 PM PST

CHANGE MORATORIUM

Intapp has a change moratorium ten days before and after the calendar year end. During this period, Intapp will not conduct scheduled release activity. The moratorium applies to all products.

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