Intapp Cloud maintenance policy
Last update: 11/14/2019
The following information regarding Intapp’s maintenance and sandbox policy is provided for planning purposes only and is subject to change at Intapp’s sole discretion.
MAINTENANCE TYPE
There are two types of maintenance: system maintenance and release updates. System maintenance is for sustaining the security, availability, and performance of the infrastructure supporting the services. Release update is for upgrading services to the latest product version to deliver enhanced features and functionality as well as hotfixes and patches.
Intapp might schedule maintenance outside of regular maintenance windows to maintain system performance, reliability, security, and stability of the infrastructure. If emergency maintenance is required, Intapp notifies customers subscribing to the status website 8 hours prior. Emergency maintenance is conducted on an as-needed basis and can occur any day of the week.
MAINTENANCE FREQUENCY AND NOTIFICATION
| Maintenance | Frequency | Notification | Maintenance in PST | Maintenance in UTC | |
| Intake-Conflicts-Terms Flow | Release | Typically, every twelve weeks | Usually, five weeks before | US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM | US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00 |
| Intake-Conflicts-Terms Flow | System | Typically, every four weeks | Usually, two weeks before | US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM | US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00 |
| Experience | Release | Typically, every two weeks | Usually, two weeks before | US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM | US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00 |
| Time | Release | Typically, every twelve weeks | Usually, five weeks before | US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM | US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00 |
| Admin Portal | System | Typically, every two weeks | Usually, one week before | US/EU: Saturday 8:00 AM to Saturday 12:00 PM APAC: Friday 5:00 AM to Friday 9:00 AM | US/EU: Saturday 16:00 to Saturday 21:00 APAC: Friday 13:00 to Friday 17:00 |
| Time Cloud | Release | Typically, every twelve weeks | Usually, five weeks before | EU: Tuesday/Thursday 2 PM to 4 PM US: Tuesday/Thursday 1 AM to 3 AM APAC: Tuesday/Thursday 15:00 to 17:00 | EU: Tuesday/Thursday 22:00 to midnight US: Tuesday/Thursday 9:00 to 11:00 APAC: Tuesday/Thursday 15:00 to 17:00 |
| Time Cloud | System | Typically, every four weeks | Usually, two weeks before | Saturday 10 PM to Sunday 4 AM | Saturday 6:00 to 12:00 |
| DealCloud | Release | Typically, every twelve weeks | Usually, two weeks before | Friday/Saturday 10 PM to 4 AM | Friday/Saturday 6:00 to 12:00 |
Tenant access policy
https://www.intapp.com/intapp-cloud-policies/tenant-access-policy/
Sandbox policy
https://www.intapp.com/intapp-cloud-policies/sandbox-policy/
Deprecated features policy
https://www.intapp.com/intapp-cloud-policies/deprecated-features-policy/
Customer Data Retention Policy
https://www.intapp.com/intapp-cloud-policies/customer-data-retention-policy/
