Effective: November 20, 2019 — Present
Intapp provides clients of Intapp solutions, with the exception of DealCloud – Financial Services, one sandbox instance in addition to the production instance, by default. For DealCloud – Financial Services one additional UAT instance can be provided for an additional fee.
The table below describes the policy related to our non-production cloud instances as compared to our production cloud instances.
|Non-production instances||Production instances|
|Scale||Can be tested by a portion of the Customer’s user population||Can be used by all Customer’s licensed users|
|Performance and availability testing||Performance or availability testing in non-production instances is only permitted with Intapp’s prior written consent||Performance testing in production is not permitted|
|Location||Non-production instances are hosted in the same region as the Customer’s production instance unless stated differently in the contract||NA|
|New feature preview||Customers can preview new features in Sandbox/UAT ahead of release to production instances based on the published maintenance policy||NA|
|High Availability||NA||Deployment in high-availability configurations based on our documentation|
|Disaster Recovery||NA||Backups of Customer Data based on our documented backup schedule. Support of service restoration in a separate site at least 100 miles from the primary site in the same geographic region|
|Availability Commitment||Any availability commitments applicable to the Cloud Services do not apply to the Sandbox/UAT||See the agreement for details|
|Storage||30 GB per Sandbox/UAT||No storage limit. Storage limit may apply in the future|
|Security||Intapp security model applies||Intapp security model applies|
|Support||Not included in standard support. Optional package available for a fee||Included in the standard support|
Specific terms might vary based on the Customer’s purchases and contractual agreements with Intapp. Except with respect to Sandboxes/UATs, any explicit commitments in the Customer’s contractual agreements with Intapp take precedence over this general policy.