Reads the record. Gathers the evidence. Drafts the ask.
When a conflicts flag, a tricky new client, or a confidentiality question needs a higher-up to weigh in, you’re stuck piecing together the history from memory, scattered notes, and your inbox before you can write the escalation.
Celeste pulls the record straight from your firm’s own systems and turns it, along with any documents you attach, into a clear, evidence-backed draft addressed to the right person. It keeps sensitive details out, asks for a specific decision rather than dumping the whole history on someone, and saves the result as an editable draft you can revise before it ever goes out.
You stay in control of sending the escalation, but never start the case from scratch.