According to a survey published by Forrester Research/ARMA International, 55% of organizations manage legal holds without the benefit of software support (either through content system hold management or through third party integrated tools). The report concludes that:
"Ad hoc, manual approaches invite inconsistency, increase potential for errors, and translate to greater legal exposure. However, leveraging integrated applications to streamline the legal hold process can go a long way in reducing e-discovery risk and costs."
That’s why, facing the need to effectively manage legal holds, law firms are increasingly replacing legacy approaches with structured, managed and automated systems.
Manual and “manage-by-spreadsheet” hold processes produce several problems for law firms. For one, they create significant overhead, inefficiency and administrative burdens for risk and IT staff. These burdens include managing notifications, securing documents subject to holds and tracking details in a consistent and defensible manner. Responding to holds executed in an ad hoc manner also creates unnecessary inconvenience for lawyers. Finally, and most importantly, the lack of reliable audit trails which can stand up to rigorous external challenge create unacceptable risks for organizations facing aggressive litigation.
The Solution – Intapp Walls + Legal Holds Module
The Legal Holds module for Intapp Walls simplifies and automates the complexities of legal hold management for law firms. It enables organizations to coordinate the business process aspects of hold management and also enforce holds in key software systems to preserve responsive information. It provides a standardized approach to the process and automates key administrative and compliance tasks including user identification, policy and notification management, acknowledgment tracking and configurable reporting.
Replacing manual approaches to legal holds with a software-based approach allows firms to significantly streamline the process, using fewer resources, reducing lawyer distractions and decreasing the risks of error or omission.