Blog

Trickle down the lane: Truly connecting with clients helps everyone

Intapp President and Chief Client Officer Dan Tacone offers advice on how to foster genuine connections to enable true client satisfaction.

Blog

Tackling the Wicked Problem - Managing Risk (part 7)

How do successful law firms tackle the ‘wicked problem’ of continued success? Guy Adams explores the seventh of 7 key areas, managing risk.

Blog

Thanks to COVID-19, Your CRM Content is Now Obsolete

How to maintain the health of your CRM database in the COVID-19 era? Todd Miller shares best practices for database hygiene to give your firm an edge at a time when it needs every possible advantage.

Blog

Trickle down the lane: Truly connecting with clients helps everyone

Intapp President and Chief Client Officer Dan Tacone offers advice on how to foster genuine connections to enable true client satisfaction.

Blog

Tackling the Wicked Problem - Managing Risk (part 7)

How do successful law firms tackle the ‘wicked problem’ of continued success? Guy Adams explores the seventh of 7 key areas, managing risk.

Blog

Thanks to COVID-19, Your CRM Content is Now Obsolete

How to maintain the health of your CRM database in the COVID-19 era? Todd Miller shares best practices for database hygiene to give your firm an edge at a time when it needs every possible advantage.

Opinions from Intapp and industry thought leaders

October 27, 2020 Natalie Papaj

Meet Our October Intapp Employee Hero, Mike Hickey

Mike Hickey — our October Intapp Hero — serves as a Senior Director of Talent Acquisition based out of our New Jersey office.

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Natalie Papaj

Senior Manager, Global Communications and Public Relations

Natalie specializes in internal and external communications and has 15 years experience in the technology market. At Intapp, she leads media relations, social media, analyst relations and internal communications. Natalie earned her bachelor of science degree in journalism from West Virginia University.

Natalie Papaj

Senior Manager, Global Communications and Public Relations

Natalie specializes in internal and external communications and has 15 years experience in the technology market. At Intapp, she leads media relations, social media, analyst relations and internal communications. Natalie earned her bachelor of science degree in journalism from West Virginia University.

Natalie Papaj

Senior Manager, Global Communications and Public Relations

Natalie specializes in internal and external communications and has 15 years experience in the technology market. At Intapp, she leads media relations, social media, analyst relations and internal communications. Natalie earned her bachelor of science degree in journalism from West Virginia University.

Dan Tacone

President and Chief Client Officer

Dan Tacone is the President and Chief Client Officer at Intapp. Since 2010, he has helped build Intapp into one of the most valued and trusted partners to professional service firms. With over 35 years of professional services experience, he plays a pivotal role in helping meet clients’ most pressing challenges in a changing yet vibrant environment. Prior to Intapp, Tacone held leadership positions in sales, marketing, professional services and consulting at technology firms focused on the professional service industry. Tacone was the COO of Elite Information Systems where he helped establish the company as the market leader offering practice management systems for the professional services industry before its acquisition by Thomson Reuters. At Thomson Reuters, Tacone held various leadership positions as a Senior Vice President.

Dan Tacone

President and Chief Client Officer

Dan Tacone is the President and Chief Client Officer at Intapp. Since 2010, he has helped build Intapp into one of the most valued and trusted partners to professional service firms. With over 35 years of professional services experience, he plays a pivotal role in helping meet clients’ most pressing challenges in a changing yet vibrant environment. Prior to Intapp, Tacone held leadership positions in sales, marketing, professional services and consulting at technology firms focused on the professional service industry. Tacone was the COO of Elite Information Systems where he helped establish the company as the market leader offering practice management systems for the professional services industry before its acquisition by Thomson Reuters. At Thomson Reuters, Tacone held various leadership positions as a Senior Vice President.

Toby Brown

Chief Practice Management Officer

Toby Brown is the Chief Practice Management Officer for Perkins Coie. In this role, Toby works with firm partners and clients to develop pricing arrangements and service delivery models that drive successful relationships. This includes practice management, pricing, legal project management, lateral partner recruiting, practice innovation, and alternative staffing approaches. Prior to his current role, Toby served as the Chief Practice Officer for Akin Gump, and served in pricing roles for both Vinson & Elkins and Fulbright & Jaworski. Before joining Fulbright, Toby served as a Director for the Utah State Bar.

Toby presents nationally on legal pricing, practice management, knowledge management, marketing, technology, and law firm management for associations, law firms, legal departments, law schools, and paralegal programs. He is the founder of the P3 Conference, and chairs the Client Value group that owns the conference. He has published the book Law Firm Pricing: Strategies, Roles, and Responsibilities and maintains the ABA-award-winning 3 Geeks and a Law Blog.

August 12, 2020 Natalie Papaj

Do You Know Someone Who Deserves to Wear a Cape?

We want to hear your #IntappHero stories: Nominate an Intapp employeeclient, partner — or a team of them — for exceeding your expectations.

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Natalie Papaj

Senior Manager, Global Communications and Public Relations

Natalie specializes in internal and external communications and has 15 years experience in the technology market. At Intapp, she leads media relations, social media, analyst relations and internal communications. Natalie earned her bachelor of science degree in journalism from West Virginia University.

Pam Smith

Senior Vice President, Strategic Marketing

Pam leads corporate positioning and category definition initiatives for Intapp, in addition to overseeing the Product Marketing organization.

Pam Smith has been in marketing strategy and business advisory roles within the technology industry for over 25 years. She was a Partner at Regis McKenna Inc. a marketing and strategy consulting firm and has consulted to global industry leaders such as Cisco, Xerox, IBM as well as a wide variety of very successful early stage technology companies. Pam has also held positions as the most senior marketing officer within several companies seeing them through periods of high growth and acquisition. She most recently created the initial marketing plan for Looker that was acquired by Google for $2.7B. She also led the category creation and public filing efforts for Anaplan’s successful IPO. She is currently on the advisory board of several early stage technology companies.

Darryl Cross

Head, Global Sales Enablement

Darryl helps leaders improve performance for today’s modern professional services firms with collaboration, technology, and teams. Combining his 30 years of experience and research-proven, scientific methods, Darryl offers a unique approach to improving performance. He has spoken to over 10,000 lawyers and business executives from over 100 countries on how to balance business, body, and soul to maximize performance and results. Darryl is a certified business coach with the Association for Talent Development and has recently been inducted as a fellow into the College of Law Practice Management.

Cynthia Schmidt

Senior Director of Programs and Planning

Cynthia Schmidt, Senior Director of Programs and Planning, has spent 7 years at Intapp tracking initiatives and projects, providing oversight, driving planning, and creating executive-sponsored programs. She is responsible for organizing companywide sales, practice-specific meetings , and C-level Advisory Board meetings with clients. Cynthia champions cross-functional teams to drive successful project delivery.

July 23, 2020 David Freeman, J.D.

Transforming Business Development - Measures & Reminders

David Freeman of the David Freeman Consulting Group shares best practice tips on how to measure your own business development efforts, hold yourself accountable to them, and create a system of personal reminders to create new habits that will drive firm growth.

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David Freeman, J.D.

CEO

An award-winning consultant and best-selling author who has trained and coached thousands of lawyers and leaders in 200 law firms, including 46% of the AmLaw 200.

July 16, 2020 Darryl Cross

Transforming Business Development - Build Your Zombie Team

Darryl Cross, Head of Global Sales Enablement, provides a deeper dive on ‘protecting the core’, an essential business development skill that could make or break your fiscal year.

Read

Darryl Cross

Head, Global Sales Enablement

Darryl helps leaders improve performance for today’s modern professional services firms with collaboration, technology, and teams. Combining his 30 years of experience and research-proven, scientific methods, Darryl offers a unique approach to improving performance. He has spoken to over 10,000 lawyers and business executives from over 100 countries on how to balance business, body, and soul to maximize performance and results. Darryl is a certified business coach with the Association for Talent Development and has recently been inducted as a fellow into the College of Law Practice Management.

Jennifer Roberts

Senior Manager, Strategic Research

Jennifer specializes in the application of data science in the professional services market. At Intapp, she is responsible for the analytics and research team that supports thought leadership and new initiatives. Leveraging her skills to advocate, evangelize, and build data-fueled products and insight, she examines the legal industry to drive analytical intelligence that informs strategic decisions and solves organizational needs. Jennifer earned her bachelor of arts degree in anthropology and master of science degree in econometrics from the University of Minnesota.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

June 25, 2020 Chris Fritsch, J.D.

Transforming Business Development - The Data Quality Dilemma

Chris Fritsch, Founder and Business Development Technology Success Consultant for ClientsFirst Consulting, discusses importance of data quality. Learn how to “assess the mess” and put together an action plan to overcome the data quality dilemma for your firm.

Read

Chris Fritsch, J.D.

Business Development Technology Success Consultant and Founder

A business development technology consultant with more than 20 years of experience helping hundreds of firms achieve marketing, business development and technology success.

Dan Tacone

President and Chief Client Officer

Dan Tacone is the President and Chief Client Officer at Intapp. Since 2010, he has helped build Intapp into one of the most valued and trusted partners to professional service firms. With over 35 years of professional services experience, he plays a pivotal role in helping meet clients’ most pressing challenges in a changing yet vibrant environment. Prior to Intapp, Tacone held leadership positions in sales, marketing, professional services and consulting at technology firms focused on the professional service industry. Tacone was the COO of Elite Information Systems where he helped establish the company as the market leader offering practice management systems for the professional services industry before its acquisition by Thomson Reuters. At Thomson Reuters, Tacone held various leadership positions as a Senior Vice President.

Chris Whitmore

Practice Group Leader, Marketing and Business Development

Chris is a Practice Group Leader for the Marketing and Business Development group where he collaborates with firm leadership, helping to implement next-generation CRM strategies. With more than 20 years of CRM experience across the areas of sales, marketing and product management, Chris helps professional services firm leaders improve performance through focusing on combination of process, technology and change management.  Before joining Intapp, Chris served in various roles at LexisNexis InterAction, a legal CRM as well as Manager in Accenture’s CRM consulting practice group.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

Daragh McLaughlin

Practice Group Leader, Risk and Compliance

Daragh McLaughlin leads Intapp’s Risk and Compliance Practice for EMEA. With over 16 years of experience with law firm applications, he joined Intapp in 2013 and has since worked with clients across Europe on risk and compliance process improvement, including business acceptance, conflicts, AML/ CDD, management of outside council guidelines, and information security.

Meg Block

Vice President, Risk Consulting

Meg is a recognized thought leader, bringing more than 25 years of management consulting experience to professional service firms. She joined Intapp in 2014 and began its risk management consulting practice, which focuses on risk-oriented process reviews and design of enterprise-wide risk management programs. Before joining Intapp, Meg was a shareholder at Baker Robbins & Company and a senior manager in the Price Waterhouse Law Firm Services Group.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

Stuart Dodds

Co-founder and Principal

Stuart Dodds is Co-founder and Principal of Positive Pricing — a professional services-focused pricing consulting firm — and board member of the Legal Value Network. With nearly 30 years of professional service and law firm experience, Stuart was one of the first and longest serving legal pricing and legal project management directors in the industry. He is the author of Smarter Pricing, Smarter Profit, the leading book on law firm pricing, negotiation, and legal project management, published by the American Bar Association.

Pam Smith

Senior Vice President, Strategic Marketing

Pam leads corporate positioning and category definition initiatives for Intapp, in addition to overseeing the Product Marketing organization.

Pam Smith has been in marketing strategy and business advisory roles within the technology industry for over 25 years. She was a Partner at Regis McKenna Inc. a marketing and strategy consulting firm and has consulted to global industry leaders such as Cisco, Xerox, IBM as well as a wide variety of very successful early stage technology companies. Pam has also held positions as the most senior marketing officer within several companies seeing them through periods of high growth and acquisition. She most recently created the initial marketing plan for Looker that was acquired by Google for $2.7B. She also led the category creation and public filing efforts for Anaplan’s successful IPO. She is currently on the advisory board of several early stage technology companies.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

Pam Smith

Senior Vice President, Strategic Marketing

Pam leads corporate positioning and category definition initiatives for Intapp, in addition to overseeing the Product Marketing organization.

Pam Smith has been in marketing strategy and business advisory roles within the technology industry for over 25 years. She was a Partner at Regis McKenna Inc. a marketing and strategy consulting firm and has consulted to global industry leaders such as Cisco, Xerox, IBM as well as a wide variety of very successful early stage technology companies. Pam has also held positions as the most senior marketing officer within several companies seeing them through periods of high growth and acquisition. She most recently created the initial marketing plan for Looker that was acquired by Google for $2.7B. She also led the category creation and public filing efforts for Anaplan’s successful IPO. She is currently on the advisory board of several early stage technology companies.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

Guy Adams

General Manager, Leaders and Professionals Solutions

Guy currently heads the Leaders and Professionals solutions business at Intapp. With more than 20 years of experience in the legal sector and deep expertise in helping law firm leadership teams achieve their goals and grow their businesses, Guy has worked with law firms to develop and socialize strategy, facilitate smart collaboration with clients, and implement talent development programs. Prior to his role at Intapp, Guy served as the Chief Operating Officer, Chief Marketing Officer, and Executive Director at ObjectiveManager, the goal-setting and strategic planning software for law firms. Guy also worked as a tax lawyer and litigator for 8 years, starting his career at Norton Rose Fulbright. Guy earned his postgraduate diploma in legal practice, with commendation, from Nottingham Law School and his bachelor of law degree from the University of Nottingham.

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